SyncUP and IoT

Wearables, asset tracking, and more!

  • 220 Discussions
  • 874 Replies

220 Discussions

M
magenta2712237First activity
asked in SyncUP and IoT

Sync Drive critical battery

I am an employee of T-mobile. I purchased the sync up drive for my own personal use. During the 2nd week, it kept telling me that my battery was low, and failing. A couple of days later I had to have my alternator replaced which cost me $450.00. Since my issue, i have come across other customers that have returned this device.One customer said she was getting the same battery failing message. Another customer returned her device after she too,had to get her alternator replaced. By no means am I saying the sync up drive is causing this. But I am suggesting that there may be a correlation between these battery issues and the sync up drive device. How do I look into this?

28
I
1 year ago
L
lilmommy1925First activity
asked in SyncUP and IoT

Alcatel Linkzone 2

I have had this unit for several month. Being that it is a “Mobile” Internet device, it has spent much time in my purse in case of emergency. I recently purchased some home security devices and figured this would be the best use for this device and we have already maxed out the 10 device limit on the main router. Now let me explain:#1 problem - the BS mobile.hotspot link or the 192.168.0.1 IP.. Neither work to open the admin page for my device.Yes, I have checked my security settings, and allowed special permissions just for this device.I have done a hard reset.The device is fully charged.All lights that can turn blue are turning blue.I can even get my phone to occasionally connect to the 2.4GHz SSID.That being said; Devices connected or not, it turns off usually within a minute or 2.It barely stayed on long enough to connect and get my camera set up before it turned back off.I want to also make it clear that I have attempted to utilize this device at several different locations with t

0
L
1 year ago
S
sakaleitaFirst activity
posted in SyncUP and IoT

Can I turn ON and/or OFF my hotspot remotely?

I need this hotspot to allow me to moniter my cabin 300 miles away. I get a good connection from the cell phone tower in view from my cabin. I would like to be able to turn it on when I need to access what ever I have connected to the Wi-Fi .And then turn it. off

13
E
1 year ago
U
UltimateBidFirst activity
asked in SyncUP and IoT

SyncUp audio messages don't play on iPhone

My kids’ SyncUp watches can send audio text messages, but they can’t be played on their grandparents iPhone’s. They work on other iPhones and on Android phones, but for some reason they can’t be played on those phones. The iPhones can play audio messages sent from my Android phone and other iPhones, so it seems like it is something to do with the watches. 

6
F
Pillar
1 year ago
L
ldrake89First activity
asked in SyncUP and IoT

hotspot

im trying to get into my hotspot account to check the messages but i do not know what to do. Please help

0
L
1 year ago
B
B.LovelandFirst activity
asked in SyncUP and IoT

SyncUP Pets - Update available but not installing.

Ok so recently I got my hands on a SyncUp Pets device and got it added to our account. The app is telling me that there is firmware update available for the device, and there is a more info button but when you click on it, it is blank.I have successfully connected it multiple times to WIFI and have triple clicked the button to manually start the update, but it will not update. I have given it more than enough time (Days) and still nothing.I figured, well maybe my internet provider is filtering out the connection, so I setup a second DDRT based wireless access point and configured it and the modem so it would be a DMZ connection (in other words a straight connection to the internet with no chance of ANYTHING blocking it).I can now see and monitor the device on Active Clients and it shows a varying number of connections that it is trying (up to 10 at a time) but no specifics as to what or where its connecting. I have let it stayed connected, but still it will not complete an update..Has

0
B
1 year ago
T
Tops52First activity
asked in SyncUP and IoT

hotspot and camera

How do i hook up the go 2 camera TO MY HOTSPOT 

0
T
1 year ago
J
Jjenika1First activity
asked in SyncUP and IoT

How do I get the sync up up tracker app to load

I had a sync up tracker that I loved so I decided to get another one, I had to call Tech Support because the new one wouldn't connect. The text support guy fixed it in a matter of just a minute or 2 but them my original tracker stopped tracking. I called Tech Support again and the lady there had no idea what she was doing she managed to get both of the trackers not working. I called support a 3rd time amd she got it almost fixed but then she had me uninstall the app and reinstall it and now all the app says is, "something seems to be wrong please try again later" I have 0 for 2 working trackers now and an app that will not load right.  

0
J
1 year ago
etperez22
etperez22First activity
asked in SyncUP and IoT

Car Images

Hello All,  I have been using the SyncUp Drive for several years on for my vehicles that my kids are using.. I recently noticed that the picture of the vehicle went back to the default “blank” picture. I think the Vehicle database is is wrong some how. I know get this message when selecting my car. Other cars that I searched giving me the same error. Ford F150 2007, Ford Explorer, Ford Explorer Sport Trac.   

0
etperez22
1 year ago
R
rdefulioFirst activity
asked in SyncUP and IoT

Audible alerts I cannot turn off

I am having an ongoing problem with audible alerts that I cannot disable via the application or via the android application preferences. Here are the details.The alert is "Passenger seatbelt unbuckled" alert.  See belowHowever in the application there is no option for this alert. If I click on the alert on my phone, turn it off, disable the alert, and turn off the audible notification, it still comes back again and again and again. It seems there is NO WAY to turn off this completely pointless alert without blocking ALL alerts for the entire app. This totally defeats the purpose of the app. I want notifications about real issues, like battery, tires, engine codes, etc. Instead I get nothing but constant alerts about passenger seatbelt!. I’ve installed the latest app update and nothing changes. I also sent several emails to sud-feedback@t-mobile.com which is listed in the app store, but no response. Please help!

0
R
1 year ago
M
MrsPiniliRookie
asked in SyncUP and IoT

T-Mobile® SyncUP KIDS™ Watch (Sprint)

Hello,Is anyone having issues with the SyncUp Kids Watch 1.5, that is a Sprint customer? I just got my watch today and when I go the app, I created a TMobile ID using my email. When I go to pair the watch, it says “Watch has wrong rate plan. Please contact Customer Care and let our team know your watch has an invalid rate plan.” I have the Unlimited Watch Plan for $15/month. When I called Customer service they switched the plan to the other one, 500mb plan, and it still wasn’t working.We’ve restarted the watch multiple times, uninstalled and reinstalled the app. I spent hours on the phone with customer service as well the chat sessions. No one has been able to help. They say they have never had this issue, I know that this is the newer version of the watch. Hoping someone is able to help! I’m stuck.

27
C
1 year ago
B
BeccabooFirst activity
asked in SyncUP and IoT

sync up drive

So I just got the sync up drive and the fuel was telling me what I had and it was accurate but then I of course had to get gas and when I did the fuel didn’t change what so ever it says it’s almost empty when my car shows it’s full what can I do to fix that

0
B
1 year ago
magentapink
magentapinkFirst activity
asked in SyncUP and IoT

1.1.1.1 DNS Service

I like using the Cloudflare's new public DNS resolver 1.1.1.1​ because it makes DNS queries faster and more secure, but when my MacBook Pro (macOS Sierra 10.12.6) DNS settings are set to 1.1.1.1 && 1.0.0.1 && 2606:4700:4700::1111 && 2606:4700:4700::1001 my iPhone Personal Hotspot doesn't work. Can you please tell me how to fix this issue or work with your engineers to fix whatever issue is preventing my ability to use the DNS provider of my choosing on your end? Thanks!

8
T
1 year ago
B
Brown77First activity
asked in SyncUP and IoT

tracker keeps saying onboarding

Sync up tracker won't do anything but say onboarding. Had for three weeks and this is all it does.

4
M
1 year ago
N
NJ_CalFirst activity
asked in SyncUP and IoT

Is there a limit to how many contacts for the SyncUP KIDS Watch?

Is there a limit to how many contacts can be setup for the SyncUP KIDS Watch?

0
N
1 year ago
S
skesanaFirst activity
asked in SyncUP and IoT

BMW text notifications

i have tmobile cell phone (Iphone) and as well magenta drive in my BMW..... text messages are not showing up on my car screen....used to have it till last week when i had AT&T...no changes done to my cell phone…...

0
S
1 year ago
W
WcbarnettFirst activity
asked in SyncUP and IoT

Stuck in safe mode

4 SyncUp watch since December. This one is stuck in safemode and it says press volume button to select the mode to start normally... well I hate to tell you,  there is no volume button. These things were a great idea, but they are terribly flawed. 

0
W
1 year ago
T
TysonFirst activity
asked in SyncUP and IoT

Sync Up Kids Watch not charging after April update unless rebooted

Last week the watch downloaded and update with no notice before hand that it was going to two days after purchasing.That shouldn’t be allowed unless I approve it via the app for numerous reasons but anyway the bigger problem is, ever since it will not charge unless you power it off and then stick it on the charger. At that point it turns itself back on and starts charging. It’s very annoying at this point of only having had the watch a full 7 days now and having to do this for the last 4.Anyone else having this issue and resolve it? Do I need to default it? Anyone know how to roll back the update?

2
M
1 year ago
M
MarvinbabyFirst activity
asked in SyncUP and IoT

keep syncup watch charging?

Is it okay to keep the SyncUP watch charging? I’d like to make sure it’s 100% so I have it charged every night. Or do I have to wait for it to die before charging?

0
M
1 year ago
M
Mrs.AlvarezFirst activity
asked in SyncUP and IoT

Mobile Hotspot connection

How do I recover or change my cellphone hotspot password?

0
M
1 year ago
P
PBARickFirst activity
asked in SyncUP and IoT

Mobile hotspots

I'm in need of a mobile hotspot that has unlimited data and highest speeds Full Time!  My fianceé is work from home and is being allowed to go mobile and  travel with my in RV across the US three or four months per year, as long as she has dependable fast internet. We plan to stay in places that have WiFi available such ad RV Parks and businesses that I must frequent for my travels. A Hotspot and wireless data plan will be a must for those facilities that are not fast enough or very weak. We also are looking at WiFi Extenders or boosters as a way to use existing available WiFi. We are currently Android T Mobile users and plan to stay that way. What's our best bet for products and plans?  Thanks in advance. 

2
O
1 year ago
S
sostevensFirst activity
asked in SyncUP and IoT

SyncUp Kids Watch set up

I just received the SyncUP kids watch and attempted to pair it with my phone.  The watch has recognized the pairing but my phone has not.  This means I cannot set the watch up.  My phone is still asking to pair the watch.  How can I get beyond this or reboot so that I have a successful pairing?

1
H
Community Manager
1 year ago
M
MiChMa-4First activity
asked in SyncUP and IoT

SyncUP Drive

So here’s my full on rant/review of this 7000T1 device. I’ll be sure to keep it short and too the point. After going back and forth for my months about T-Mobiles SyncUP and Drive device. I finally decided to just go ahead and order it - I was initially interested in getting the device because of the ability to have In-Car wifi and all of the functions it could offer. So I clicked on the Vehicle Compatibility Link and entered the details for my 2014 Maserati Quattroporte GTS and even though ALL the functions of the 7000T1 weren’t available for my car enough of them were for me to proceed with placing my order. My device arrived yesterday 7/23/22 and I followed all the prompts to activate the device in addition to going on a 20 minute drive so it could read and sync with my car. I will say that I was very disappointed in the performance and abilities of the device to say the least during that timeframe and here’s why. There is several minutes lag in time before it updates my cars physica

0
M
1 year ago
L
LuchakFirst activity
asked in SyncUP and IoT

SyncUp Drive - seatbelt notifications

I keep getting notifications about passenger and driver seatbelts even though I have that notification setting turned off in the app.

0
L
1 year ago
R
Rikki BertoniFirst activity
asked in SyncUP and IoT

is it possible to turn on a sync up watch from the app?

My kiddo shut off her phone and I was hoping there was a way to force it on thru the app. Any help would be greatly appreciated 

3
M
1 year ago
25,340
Topics
102,560
Replies
1,291,132
Members

New badge winners

Show all badges
Terms & Conditions