Mobile Wifi says "No Service"

  • 17 September 2017
  • 4 replies
  • 698 views

I bought Huawei E5786s-62a and insert my ipad's sim card and the mobile wifi says "No Service." Is this "no service" is a compatibility issue?

 

Can someone please help me out?

 

Thanks


4 replies

I forgot to add, its an unlocked mobile wifi device.

Userlevel 5

It's possible this is a compatibility issue, @boredy66. Prior to switching the SIM from your iPad, did your iPad pick up signal? Also, is this the device you have? If so, it will not be compatible with our network as our network requires both the 1700 and 2100 MHz frequencies to provide signal. The mentioned device only has 2100 MHz. You can take a look at supported networks here.

Userlevel 5

Just wanted to check in on the questions Amanda asked above! 😀

-Lauren

Userlevel 5

Just checking in here to see how things are going. Please let us know if you still need any help.

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