My hotspot only connects on E


I just activated this device earlier this week. When I connect it only says E and the internet goes extremely slow, or so slow that it times out. How do I get it to connect to 4G.  (I have seen this question already asked, but I did not see an actual answer to the problem)


12 replies

Greetings!

Do you have a T-mobile device other than the Hotspot? I just want to narrow down if it's the area, or something with the Hotspot itself! Alternately, have you taken it other places coverage is known and experienced the same?

Lauren

A hotspot is the only device that I have with tmobile

Userlevel 6
Badge +13

Hey, can you try removing the SIM card and putting it back in? After that, check your Data roaming settings and see if that's turned on.

https://support.t-mobile.com/community/phones-tablets-devices/mobile-internet/t-mobile-4g-mobile-hotspot#id_870000

I was in Indianapolis and it only connected giving me the E symbol.

Over the weekend I went to Cincinnati and it connected using 4G no problem

Now that I'm back in Indianapolis its back to E again 😥

I guess t-mobile just doesnt provide 4G to the area where I live, bummer

Userlevel 6
Badge +13

Hmm, that's strange. I'm seeing we do have 4G there. If you look up your exact address using our coverage map, does it show that you're in a 4G location?

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Hey there! Just checking in to see if you have found a resolution!

-Lauren

Same problem for me also, any soltion on this`??

Only thing i see is that my hotspot device is showing roaming as off, cant find any place to activate it. Has this device:

Community-2390

Userlevel 6
Badge +13

Hey, I'd like to help you out here. Can you check the steps on the link below? The Data Roaming option should have a check box next to Allow connection while roaming. Let me know if you find it.

https://support.t-mobile.com/community/phones-tablets-devices/mobile-internet/t-mobile-4g-mobile-hotspot#data_roaming

I cant find a way to enable this on my device.

2016-05-23 2:02 GMT+02:00 tmo_mike_c <no-reply@t-mobile.com>:

My hotspot only connects on E created by tmo_mike_c

<https://support.t-mobile.com/people/tmo_mike_c> in *T-Mobile 4G Mobile

HotSpot* - View the full discussion

<https://support.t-mobile.com/message/559052#559052>

Userlevel 6
Badge +13

Hmm, strange. Are you able to log into the admin page? If not, what happens?

http://mobile.hotspot/.

Yes, get in to admin page.

2016-05-23 18:22 GMT+02:00 tmo_mike_c <no-reply@t-mobile.com>:

My hotspot only connects on E created by tmo_mike_c

<https://support.t-mobile.com/people/tmo_mike_c> in *T-Mobile 4G Mobile

HotSpot* - View the full discussion

<https://support.t-mobile.com/message/558999#558999>

Userlevel 6
Badge +13

Okay. After you sign in, are you able to see the data roaming check box after you click Configuration or General?

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