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Sharing syncup drive with family

  • 9 January 2019
  • 6 replies
  • 66 views

I just installed the syncup drive devices in my car and my wife's too. I set up everything ok on my phone and I am getting information from both devices on my phone. I am trying to sign in using my wife's phone but it keep saying the telephone number and password do not match despite it being the same account. How do I sort this out?

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Best answer by tmo_amanda 17 January 2019, 02:08

Hmph. Something's not adding up. We may need to get a ticket filed to have this looked into if you're still having issues. To have a ticket filed on your behalf, you'll need to Community-2153​.

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6 replies

Thanks for reaching out!

Are you trying to use the same login info as your my.t-mobile.com account? Have you tried exploring the reset option?

-Lauren

Userlevel 5

Hey, @mafioso61​!

Were you able to get your wife's phone signed into the SyncUp app yet? Please keep us posted if you're still seeing the same error message.

Yes I did. Disappointing though that with 48 hours the device is no longer

sending any notifications, nor showing trip history, or car disturbances!

Means we have unplug and plug-in every day? Done that twice already.

Yes i did. But device is sporadic. Have to unplug and plug... disappointed!

Will observe for another week and return if no improvement

Userlevel 5

Hmph. Something's not adding up. We may need to get a ticket filed to have this looked into if you're still having issues. To have a ticket filed on your behalf, you'll need to Community-2153​.

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