Today my SyncUp drive device stopped issuing IP addresses. I have an Android based car stereo and my OnePlus 6T and neither can complete connecting. It times out Obtaining IP address. I unplugged it and plugged it back in but no change. According to the SyncUp app on my phone TMobile has no trouble identifying my vehicle and it's location. Thanks.
Best answer by tmo_chris
Okay, so they can connect to the WiFi, but are unable to access any data through it. Since the device itself works (location info) that means that the network your device is connecting to is fine and can support data traffic. I honestly think the issue here is just the hotspot portion which is something that we can address through a trouble ticket. Was a ticket filed for you before you were promised a call back?