SyncUP Drive prevents remote starter from working

@GGabe72 I’ve stuck it out through the long hold times multiples times and have eventually gotten connected with someone.  I’m always told they’ve noted down my problem and I’ll receive a call back shortly (within 15-60 mins, or worst case 24 hours) from an expert with the device. 

Nobody calls back EVER (once I was told someone supposedly did try to contact me, but there was no email, voicemail, or incoming missed tmobile call and the new rep couldn’t tell me how or when the other person supposedly tried reaching out).  I tried 4 separate calls in 2 weeks, same routine each time, same promise to get back to me, same deal not hearing anything.  Each time I start over in in describing the problem and/or get ping-ponged across 2-4 different reps.  

I’ve also tried Tmobile on twitter, who does respond, but with nothing concrete for steps to try or where to go next.

My latest phone attempt was to try to get Tmobile to just take the device back and wash my hands of it, but they wanted ~$90 to “buy out the device” because it’s 14 days past purchase.  Even though it breaks my car starter and spams me with false diagnostic codes (confirmed as not real by Toyota themselves), and is only past the 14 days because I’ve been acting in good faith trying to allow Tmobile support time to help me.  Instead, they seem to have successfully run out the clock past the return window with the support games, and now I’m stuck eating the cost.

My advice: if you’re still within the 14-day return window, get rid of the device asap.  Otherwise expect to go in an endless loop of phone support telling you you’ll get help that never comes, and/or play a game where phone support says to go to the store, and the store tells you to try online chat, and chat tells you to try the phone etc etc.