I installed my SyncUp Drive in 2016 BMW X1 yesterday. The device seems to work properly but when I exit and lock the vehicle the car alarm goes off. I have to unlock the car to get the alarm to turn off. If I wait about 5-minutes and lock the car again the alarm does not go off (but I don't want to have to wait around 5-minutes every time I want to lock my car). Any ideas?
Best answer by tmo_marissa
Yikes, @wyester! I have to say, that's a new one. I totally don't blame you for not wanting to hang out for five minutes every time you get somewhere to be able to lock your car. The examples that we have listed for a "vehicle not operating properly" post-SyncUp installation are little quirks like the lights flashing, this is definitely a step above that. If you haven't already, for an issue like this we'd actually want you to Community-2153 and work with Tech Support to file an escalation ticket - there may be a compatibility issue that hasn't been reported previously here.