Question

SYNCUP watch stuck at pair with phone screen

  • 22 March 2022
  • 2 replies
  • 54 views

Badge

Sync up kids watch says to pair, app seems stuck in setting up profile.  Anyone have tips to resolve this? 4 calls to customers service with no luck. 


2 replies

yes. We cam help resolve this. If you please share your app and report an issue, our team will be able to reset your watch and help resolve this. Sorry about the issue we are working to prevent this in the future.

Were you able to resolve your issue? If not please email us at skw-feedback@t-mobile.com

Reply