I need a solution, my daughter's Timex Family Connect Watch has no sound at all it does not ring when called to. She can call and I can hear her, but she can't hear me. Also she can't listen to voice messages. I've checked all of the settings in the watch to assure that the full volume it's up and that the vibration mode is off, but still nothing. The last time this happened I used the find my watch tool on the app and the sound came back when the alarm sounded. But now not even that works. Please help.