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Timex family watch won’t display all contacts

  • 21 February 2020
  • 8 replies
  • 171 views

Hello, I just bought the Timex watch and after setting it up, it won’t display all contacts info in the watch even though they are in the app

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Best answer by tmo_ian 6 March 2020, 19:26

Did a reset help? If not, you'll want to give us a call or hit up T-Force so we can take a closer look.

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8 replies

Userlevel 6
Badge +13

Hi.

Have you tried resetting the device? Please keep us posted on how things are working.

Userlevel 2
Badge +10

Did a reset help? If not, you'll want to give us a call or hit up T-Force so we can take a closer look.

Userlevel 2
Badge +10

Dang, I thought it might just get those populated. The next thing we'd want to do is to Reset / Delete everything and set it up like a brand new device.

Hi, thanks for the info. I tried the suggested solution and yes, I see the number in the call log but still, because is not listed in the contacts in the watch, I cant send a message, I can call because the call log number

Userlevel 2
Badge +10

We're you able to test out calling / messaging the watch even though the contact doesn't show? Let us know!

Userlevel 2
Badge +10

What happens if you call the watch? Can you send a message to the watch using the Timex app and have it show up? If so, are you able to reply to the message?

hello, well, once I store a contact in the phone app, try to view it in the timex watch and it wont display it there, even though its in the app. I am the primary and my spouse is a guardian and even that contact info wont display it to send a text message from the watch.

Userlevel 2
Badge +10

Hey Tanya! We definitely want to get that set up properly to make sure the user stays safe. What contact information was missing?

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