My Syncup app started giving me this message after an update in December 2022. After two weeks working with customer service and going to Tmobile stores I was told it was an issue affecting some iphones and that I needed to wait for the next update to the app. I was just able to update the app (March 2023 - 3 months later!) and I am still having the same problem. I am planning to terminate the watch plans for my children because I was only able to use the service promised for a couple of weeks before they made it worthless with an update. Tired of having customer service ask me to delete/reinstall the app and restart my phone. Is there a quick fix that no one is telling me?
Best answer by Henry W.
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