VPN connection redirects to lookup.t-mobile.com

  • 20 January 2016
  • 3 replies

Hi all,


I've contacted T-Mobile support a couple times on the phone about this issue, but haven't been able to really get it resolved.  Sometimes when I connect my computer to my hotspot device I am able to use a VPN to connect to my work intranet sites and network folders, sometimes I am not.  When it work it works great, and I'm not able to determine any different settings on my device.  When it doesn't work, I'm not able to ping any of the IP addresses I need access to, and when I access an intranet site it redirects me to http://lookup.t-mobile.com and searches for the intranet address that I've entered.  I've found a couple related threads in the community, but nothing that seems to have answered my problem.  If anyone has any ideas they are much appreciated.



3 replies

Userlevel 6
Badge +13

Hey @hun3r and thanks for posting.

I'd like to help point you in the right direction but T-Mobile doesn't support the setup and functionality of VPN connections on the device so it's hard to help provide you more assistance with this. The only other group that may be able to provide more guidance would be the manufacturer ZTE. When you're not connected to the VPN, are you able to use the service?

I am able to connect to this device and access the internet if that's what

you mean. I've done some more research and it sounds like some of this has

to do with T-Mobile hijacking the DNS of my VPN, which is why I am not able

to access the intranet pages and network folders I am trying to access.

This seems like more a problem with the T-Mobile network than the device

itself, so I'm not sure what contacting the manufacturer would accomplish.

My struggle is that I've used other hotspot devices with other carries

successfully, so I'm not sure why T-Mobile would be different in

restricting this access. Any additional help would be appreciated.

Userlevel 6
Badge +13

Yes @hun3r‌ I was just wanted to make sure you could access the internet. Since that's working, we've gone as far as we can from a T-Mobile perspective. I wish we could provide more help but I don't have any other suggestions. Sorry friend.