Hello and thanks for reading this.
I'll try to make it short.
Was extremely happy for about a year and 2 months. From the service and the customer service.
About 2 weeks ago my personal cellspot stopped working.
I've had it!
In those 2 weeks I wasted my time on numerous calls (many of them by request by my T-Mobile support representative), including to my Internet provider.
3 representatives told me they are going to call me back for continuing the process and never did.
I have in now my house 2 brand new mini towers, none working and nobody to talk to.
What I would like to accomplish here:
I'd like to have my case assigned to one (and only one) knowledgeable, polite and efficient representative, that will stay with me from the first talk till we solve the problem and I have my reception back.
I work very hard for my money and here I'm paying T-Mobile for a service that I don't get.
Thanks in advance for your help.
Best answer by prettyez
As of this morning it's working!
I am going to explain what I did, for maybe if someone else run into this exact situation.
Yesterday I talked to the Comcast Wireless Gate dept. (take care of Wi-Fi issues and so). Made sure the 3 ports needed on the back of their modem (123, 500 and 4500) are open and that the modem is in DMZ (as told by T-Mobile tech once). They were.
After resetting all devices (including modem, at the beginning I tried just to disconnect power to the modem and it didn't help, nothing changed, but after also taking out the backup battery, it succeeded to do a full refresh). But, still the CellSpot mini tower was not working.
I then requested to put the modem in Bridge Mode and then did again a refresh of the devices and finally the mini tower started working again!
But after some hours it went back to the same malfunctioning as in the beginning.
This morning I again contacted CC tech support and made sure all requirements still OK.
Now this time the tech explained to me that there is no situation when the modem can be with all 3 ports open, in DMZ and in Bridge Mode, it's either or.
So, what I did, since the modem ports were useless for my purpose, and tiered of calls to the companies I decided to try something on my own: I connected the mini tower Ethernet cable to my router (Apple Airport Time Capsule) instead of CC modem and.... voila!!! it's working since!!!
I'm waiting at least 24 hours to see it's continuing working and I'll come back and update.