I have had this device for about a year and a half and it has been tremendous in helping me track my mileage for work!
It has been about 6 weeks since I last exported trip history via the SyncUP app. Over the past 2 days, when attempting to export the csv i am given an error that says "Unable to Complete. Difficulty reaching the network. Please make sure you have a cellular connection" I have full signal on my phone and 4G LTE is fully operational. I have even attempted to export while sitting inside the car the device is plugged into with full signal and full data connections.
All software on my phone is up to date and the syncup app is also up to date. I am able to view recent GPS data on the app and it appears to be transmitting data without issue to the app.
What can i do to remedy this? I need the data export, without this device is not really useful to me.