SyncUP and IoT

Wearables, asset tracking, and more!

  • 220 Discussions
  • 876 Replies

220 Discussions

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Andrew1986Novice
asked in SyncUP and IoT

Syncup kids app won’t let me accept gaurdian invite

My wife is the admin on the SyncUP kids app and has invited me to be a guardian but the app won’t let me accept the invite. It keeps telling me my number doesn’t match the invite but it does. I’ve tried uninstalling and reinstalling the app several times and turning my phone on and off. So far nothing is working. 

1
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16 hours ago
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DpvoiceFirst activity
asked in SyncUP and IoT

Can't Re-Add Family Member on Sync up watch after accidentally removing

I accidentally removed my wife from our kids Sync up watch as guardian. I tried adding her back and resending the invites and no matter what I do I can't add her back into the group. Please help. Thank you!

2
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16 hours ago
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PGS57First activity
asked in SyncUP and IoT

SyncUp Tracker Motion Alert Details?

Is there any information available about the SyncUp tracker motion alert, such as how long the tracker must remain stationary before an alert will be triggered or how far it must move before an alert will be triggered?

0
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5 days ago
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Amdavis84First activity
asked in SyncUP and IoT

sync up kids watch says device is corrupt

I've had my son's watch for a little less than 1 months, it has worked perfectly until now. We went on a cruise and he didn't wear his watch at all except the first day or 2. Eventually the battery died and we just left it alone until we got home. Charged it completely and now when I turn it on it goes to a screen that says "The device is corrupt. It cannot be trusted and will not boot. If no key is pressed, it will reboot in 5 seconds." But it never reboots. It stays on that screen for maybe 10 seconds and then turns back off. Anyone experienced the same?

3
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6 days ago
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hover848First activity
asked in SyncUP and IoT

T-mobile home internet router not working with (some) Matter Smart Home Devices

I bought some Leviton 215P smart plugs and I just cannot get them working on my t-mobile router. I have gone through numerous steps to try and get this working but no luck.I suspect the router is the issue because I got the plugs to pair with my matter controller immediately when I took them to a different home using Optimum and an Arris router.After working with Leviton, they also suspect the router. I have Nest thermostats that use Matter but apparently they use threads and not Wi-fi.Has anyone got Matter over Wi-fi to work on a t-mobile home internet wi-fi network?I did enroll in the Leviton Matter programI have the devices and controller all on the same 2.4GHz networkNone of Apple TV, Eco Dot or Homeassistant will pair with the Leviton (but they will on the Optimum wi-fi)The Plug will enroll on the network and can be controlled by the Leviton App, its just Matter thats not working.

1
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7 days ago
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madlaFirst activity
asked in SyncUP and IoT

Can't connect to AWS VPN starting this year

I use AWS VPN to connect to my work. There are times when I’m on the road and need to connect to work. I used to be able to just use my T-mobile hotspot from my Mac and work anywhere I had T-mobile connection. Since about the beginning of the year, I no longer can connect via AWS VPN.In the last couple of months I’ve been working with our IT department to figure out if anything is blocked on their end. They have made sure that I’m not blocked when connecting via my phone hotspot. There appear to be issues with IPv6 connections, but there’s nothing that I can change on my T-mobile connection from my iPhone to change any of that.Anybody can connect using AWS VPN over t-mobile hotspot? 

3
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10 days ago
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Amachado2433First activity
asked in SyncUP and IoT

Tmobile SyncUp Tracker not connecting

About a week ago the battery died on this device. Since charging it I have not been able to reconnect it.When holding the power button for about 5 seconds the lights will blink red yellow and green for about 5 seconds then stop and display no light. Then when pressing the power button after that will show a quick yellow flash then nothing.The app continues to say the device is offline.Any help would be great, thank you!

4
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12 days ago
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Jrico91First activity
asked in SyncUP and IoT

pairing sync up kids watch

I got my replacement watch today and I been trying for more than 2 hours to pair the watch with the app. I already spent 2 hours on the phone as well and got no results. Anyone having the same issue or had the same issue? If so, how was it fixed? 

0
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14 days ago
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sherrisharpFirst activity
asked in SyncUP and IoT

why is my hotspot so slow

I called support about my bill being so high a few weeks ago and the rep that help me removed a few things I didn't need, and now my hotspot is so slow it takes forever to load a page on my laptop. I have tried tethering it to see if it is faster but its just as slow. I have tried all the help steps on the help page still nothing. I logged in on my friends boost hotspot and everything loaded instantly. I have tried calling t-mobile support but it just keeps telling me my number can not be found in the system so i cant even speak to anyone. This is just one issues I am having.

20
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16 days ago
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SonnyRFirst activity
asked in SyncUP and IoT

SyncUp Watch Band Removal

Hi, Can anyone share how to remove the wristband from the SyncUP watch. I am having hard time removing it. Thanks in advance for your help.Edit: Never-mind I figured it out. Thank you!

0
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19 days ago
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Nicole bNovice
asked in SyncUP and IoT

sync up on military time

How do I switch from military time bank to regular time on my daughters sync up watch?

0
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23 days ago
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Bw168First activity
asked in SyncUP and IoT

changing login name (sync up kids watch)

I wasn’t able to find anything online, does anyone have any advice? id like to change the login from the phone number to a username. thanks

0
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26 days ago
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Bird4343First activity
asked in SyncUP and IoT

kids syncup won't turn on despite charging for hours watch is a few weeks old. thx

simply won’t turn on have tried holding for power on for 30 seconds, tried different plugs etc etc… 

15
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28 days ago
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MlofferFirst activity
asked in SyncUP and IoT

sync up tracker goes offline

I recently bought a Sync up tracker. It has randomly gone offline randomly a couple times. Battery still has 30-40% charge when it does it, and the only way I can get it back online is to put it on a charger and hold the power button down. It happens after the tracker has been stationary for 2-3 days. Anyone have thoughts on what causes this?

13
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30 days ago
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JJ77First activity
asked in SyncUP and IoT

SyncUp kids and school mode

Hi, i set up school mode for both of my kids watches months ago. The school mode has always worked. But their schedule has changed so I need to alter the school mode. But what I've scheduled no longer shows up on the school mode tab on the app. My kids watches are still going on school mode as I've originally scheduled it. How can I delete or alter the school mode when nothing is showing up on the school mode tab? I've attached a screen shot. Thank you!!

2
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30 days ago
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zeeman1First activity
asked in SyncUP and IoT

Remove old SyncUp Watch

I had an old SyncUp watch on my plan that I no longer want to see. It shows as offline in my house. How can I just un-sync that watch from my app? 

3
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30 days ago
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Frank6526First activity
posted in SyncUP and IoT

cant get Sanyo TV to connect to T-mobile wifi

All of our other wireless devices connect to T-mobile 5g home internet except Sanyo TV. This same TV worked fine with the Franklin Hotspot prior to upgrading 

0
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1 month ago
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TheJamesDollNovice
asked in SyncUP and IoT

Home Internet Devices

My Home Internet app won't display the devices connected to it. All of the other tabs work (Home, Network, Support, etc.) but everytime I click the Devices tab it asks if I am setting up a new gateway. I have had Home Internet for almost a year now, and my gateway has been set up this entire time.One time I was able to see all of the devices, and I turned off 1 tv. Now I want to turn it back on but can't!

0
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1 month ago
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RobertG37First activity
asked in SyncUP and IoT

Can you view a child's texts with the Kids SyncUp watch?

I can see who my child has texted and who has texted her via her SyncUP watch on the History screen in the app, but is there any way to see the content of the texts, other than on the watch itself?

4
syaoran
Pillar
1 month ago
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judylkFirst activity
asked in SyncUP and IoT

Sync and Drive throw codes but no check engine light and diagnostic tool does not pick it up

Been getting error codes not check engine light and error codes do not show up on diagnostic tool from Mechanic.  Those codes do not come on all the time either.

3
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1 month ago
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MelPow80First activity
asked in SyncUP and IoT

SyncUp Kids Watch not visible to Group Members

I purchased this watch a week ago and have nothing but issues setting up contacts. We followed every instruction to the letter only to have it work for some but not for all, or to have it work temporarily then stop all together for no reason after no changes have been made. The latest issue is every member of the group we have set up all of a sudden can no longer see the watch on their apps, only each other. This includes designated Guardians. I am the only one as the Admin that is able to see the watch, which defeats the purpose of the group. Has anyone else experienced this issue all of a sudden? How did you remedy?

0
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1 month ago
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WilldroseNovice
asked in SyncUP and IoT

syncup tracker, and snycup drive

I bought and installed a syncup drive in my Yukon that I let my daughter use, I made sure to hide the port way up in the dash to make sure it wasn't visible. I installed a syncup tracker in my truck that I let my son use I hid it in the dash completely out of site.  They both found their trackers in my cars. Their phone told them there were unregistered trackers near them. Their phones helped them locate the trackers. My daughter got all the way up in the dash and unplugged it and gave it back to me.  My son showed me the notification he got from his phone. But he can't remember where the tracker is now.  I've search the last known location and tried to make it make noise but the battery is dead. My children do nit share phone account with thuer abuela pays for thuer phone. They did not know that i purchased these trackers or installed them. How did my children devices discover my trackers? How do I make my trackers invisible so they won't find them again? 

0
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1 month ago
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EdimosFirst activity
asked in SyncUP and IoT

How to change time on kids sync up watch

Has any found a way to change the time mode on the kids sync up watch. My daughter changed hers to 24 hour time but doesn’t know how she did it and wants it changed back. I can’t find anything on line or in the instructions on how to change it. 

4
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1 month ago
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MoniqueRae8First activity
asked in SyncUP and IoT

power on virtually

Is there any way that I can power on my childs syncup watch without having it here? Someone stole it and powered it off so we cannot track its Location.  Help! 

0
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1 month ago
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jmiddletontmblFirst activity
asked in SyncUP and IoT

My Hotspot Switches to Band 71 from Band 66 in afternoon and speed goes to 1MB

This is horrible! Is there a way to lock the band?

1
F
1 month ago
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