SyncUP and IoT

Wearables, asset tracking, and more!

  • 180 Discussions
  • 780 Replies

180 Discussions

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tjmurfFirst activity
asked in SyncUP and IoT

Gateway loses tower connection, (internet) after reboot or power outage.

I have to factory reset and configure the gateway every time there is a power outage and or if I reboot the device.  The local network remains but the gateway does not reconnect to the tmobile cell tower. Ready to quit service because of this.

0
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17 hours ago
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ZMacFirst activity
asked in SyncUP and IoT

SynchUp Watch not charging

My child’s watch charges perfectly fine some nights, other nights it dies while on the charger all night. Wake up and battery is at 5% or something ridiculous. Super annoying. Defeats the whole purpose of having it when it is unusable. If you reset the watch while leaving it on the charging cradle it will begin to charge just fine after the reset. Just a quirk that really stinks when you don’t catch it. Anybody else experience this intermittent charging issue. It seems to be pretty regular lately.

9
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1 day ago
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SnoopieFirst activity
asked in SyncUP and IoT

Syncup tracker won't update

My syncup tracker keeps giving me a message that the firmware update has failed and it will try again later.  I've tried everything I can think of and still waiting on support to get back to me.  I was wondering if anyone else is having this issue. 

1
A
1 day ago
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BfskyleeFirst activity
asked in SyncUP and IoT

attaching a lanyard to the tracker?

How do I attach the lanyard to the synchup tracker?

0
B
1 day ago
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evangorpFirst activity
asked in SyncUP and IoT

Migrating sync-up line to apple watch??

My child has a sync-up kids watch.  I would like to switch them to an apple watch.  Can I switch the line or does this need to be terminated and the new line set-up?

2
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Employee
12 days ago
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Hbann50First activity
posted in SyncUP and IoT

replacement watch didnt update on prev watch entry

My app now shows 2 separate watches, which one is the replacement. How can I delete the original watch profile , there's no delete button lol!

2
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Employee
12 days ago
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Amachado2433First activity
asked in SyncUP and IoT

Tmobile SyncUp Tracker not connecting

About a week ago the battery died on this device. Since charging it I have not been able to reconnect it.When holding the power button for about 5 seconds the lights will blink red yellow and green for about 5 seconds then stop and display no light. Then when pressing the power button after that will show a quick yellow flash then nothing.The app continues to say the device is offline.Any help would be great, thank you!

3
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13 days ago
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Hottie70First activity
posted in SyncUP and IoT

same smart tv

 

2
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14 days ago
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EllieBirbFirst activity
asked in SyncUP and IoT

Unable to Connect to Tracker

I just got my SyncUp Trackers in, setup the app. I have confirmed that they are fully charged and On, I have the service active in my T-Mobile account. However, whenever I try and scan the QR Code in the app to register them, it just says “Unable to Connect to Tracker" and spits out error 6070. Googling this error merits literally zero results. All three trackers exhibit this behavior, and I’m at a loss. I’m using an LG V60 as my phone.

2
gramps28
Pillar
15 days ago
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JudiBGoodFirst activity
asked in SyncUP and IoT

how do i block directory assistance on one phone

My mother has the beginning of dementia and is calling 411 over and over again  on the cell I got for her. How do I block directory assistance on that phone

5
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15 days ago
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hjchase1First activity
asked in SyncUP and IoT

SyncUp & Drive kills batteries/alternator

I recently added the SyncUP & Drive device to my account - we are long-time T-Mobile customers and have not had any problems whatsoever besides this to date. My son was getting his license and I wanted to be able to monitor his driving. The SyncUP device worked like a charm for the first week or two, until the battery started dying nearly every night. This battery had been replaced less than 6 months prior, so there should not have been an issue. I was going on a trip, so I decided to let him drive my SUV while I was out of town since he was having problems with the battery and I wanted him in a more reliable vehicle. I also have a new battery in my vehicle, about one year old and also had my alternator replaced between 2-3 years ago. Well, when I was on my trip my battery started dying and then after a couple of days my son had the vehicle completely stall on him while driving. This device not only killed my battery, but my alternator! Fortunately, the batteries were both still un

30
A
24 days ago
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mystagogueFirst activity
asked in SyncUP and IoT

Does T-Mobile CellSpot work with Mint Mobile?

My neighborhood has T-Mobile coverage, but it is very poor.  I am currently a Verizon customer who plans to switch to Mint Mobile, and I want to get a T-Mobile CellSpot I can connect to the LAN at my house.  Can I expect my Mint Mobile service to be compatible with the T-Mobile CellSpot? Anyone have any knowledge or experience with this?  Will it work?

4
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25 days ago
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QueenNikaFirst activity
posted in SyncUP and IoT

hotspot

Hotspot not working 

0
Q
25 days ago
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DonneshayFirst activity
asked in SyncUP and IoT

Hotspot

How do I now if my hotspot is charging..The battery is just red with no Flashing r anything & it’s plugged up

0
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27 days ago
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dave_5072771First activity
asked in SyncUP and IoT

SyncUP driver behavior & Insurance Carriers

When I first used SyncUp it showed "driving behavior" like starting/stopping fast, etc.  But since then I can't find it on the app anymore. Where can I find it or did the app get updated and it got removed?Secondly, can you use SyncUp to get discounts with auto insurers including Progressive?

3
J
28 days ago
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magenta5768165First activity
asked in SyncUP and IoT

Clear DTC Codes/Check Engine light thru SyncUp

Is it possible to reset the Check Engine light on the car thru the SyncUp device ?   I have fixed the problem and need to clear the codes to make sure they dont come back. If so, how do I do it ?

7
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1 month ago
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judylkFirst activity
asked in SyncUP and IoT

Sync and Drive throw codes but no check engine light and diagnostic tool does not pick it up

Been getting error codes not check engine light and error codes do not show up on diagnostic tool from Mechanic.  Those codes do not come on all the time either.

2
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1 month ago
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makindavlynFirst activity
asked in SyncUP and IoT

SyncUP Drive not reading diagnostic codes

I have a new SD 7000T1 and plugged it into my ‘09 Ford F150 for about a week, and over 200 miles driven so far.The engine health tab still shows that the “information isn’t available right now”.I have unplugged it and plugged back in, reset it. Driven without it, then driven with it and tried it again. Still nothing. Any suggestions?

6
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1 month ago
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bryantheflashcwFirst activity
asked in SyncUP and IoT

SyncUp Drive not working

I bought a SyncUp drive from Tmobile and tried to connect it with my car. But it did not work. I literally tried everything so I just thought it was defective. So I exchanged with a new one. I tried the new one out, plugged it to my car, and still did not connect with my car. The app says “unplugged“ and when I try to connect to the hotspot, it takes me to the website that says “Get Started” but it greys out and says error, “can’t open page”. This is literally the only product from Tmobile that I’m really disappointed. I already talked to many people from support and were no help. I wasted 150 dollars for nothing then. And yes my car is compatible. The only thing that works on this drive is the GPS

15
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1 month ago
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hlewsleyFirst activity
asked in SyncUP and IoT

Syncup Drive Range LImitations

Is there any range limitations on Syncup Drive?

1
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1 month ago
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KoscheiFirst activity
asked in SyncUP and IoT

SyncUP DRIVE frustrating limitations

I am one of the many who had the SprintDRIVE and loved it.  Does T-Mobile have any plans for the SyncUP Drive to do the following the SprintDRIVE could?1.  Have the data in real time, and not this 2 to 3 minute delay we currently see?2. Support a 2019 GMC Yukon XL .3. Log onto a website through a computer and download your trips on a monthly basis for business purposes?Thanks,

2
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1 month ago
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TpikamonRookie
asked in SyncUP and IoT

Syncup Kids App Crashing with Pixel 8 Pro

Hi,I recently purchased a Pixel 8 Pro and the sync Up kids app crashes as soon as I log in. I allowed all permissions and it still crashes.My pixel 7 worked with no issues. Currently, my wife's phone works with no issues.Will there be an update to fix incompatibility with the Pixel 8 Pro?Thank you. 

6
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1 month ago
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Ndamore1First activity
asked in SyncUP and IoT

sync up kids watch getting stuck on start/boot up screen

My child’s sync up watch is about 1.5 years old now, and had been working fine until the last week. It turned itself off, and now when I try to turn back on (I have to hold the power button down for 15-20 seconds to turn on, otherwise it does nothing) I get this screen 75% of the time (see attached pic). If it does get to the loading screen, it gets stuck there and I end up just having to reboot it again. Any tips/tricks or is this watch done for? thanks!

1
A
1 month ago
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magenta1457101First activity
asked in SyncUP and IoT

Sync Up kids watch not charging at 4 month mark

Just really annoyed that my kids Sync Up watch is not charging for the last two days. It is on the cradle, being hooked to a charger for the last two days and the watch still says low charge and wont budge from that message. What can I do at this point? I have tried two different cable and charger.

2
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1 month ago
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Sms1725First activity
asked in SyncUP and IoT

syncup not turning on

We just switched from Verizon back in May. I got my son the sync up watch and we upgraded it to a nicer screen protector, despite him using it sparingly it now will not turn on. I got a new charger and that worked for a second and now it’s won’t turn on again. I asked T-Mobile if this was a common problem for the longevity of this watch to be three months- and they said that I have no insurance somehow.  Has anyone been able to fix this issue? I still owe on the watch and I need a device to be able to reach him. I am sorely disappointed with this as my gizmo had no issues. 

1
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1 month ago
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