Hello, does chat support reset if there is a disconnect or if I try to navigate to another page?

Hello, I was trying to use chat support earlier, but I found that it seemed to reset if I was trying to navigate to other links within the site, or something like a disconnect (though I was not disconnected from the internet) occurred. There also seemed to be a possible bug that while i was in the same window, that an existing chat agent window was active, but the bot window opened, then the active agent disappeared (possibly without opening a link). I would like to understand what might cause this. feedback is appreciated. thank you.