I have a postpaid account which is working fine and I can manage my postpaid phone lines just fine.
However, I also had to create a separate account with a separate email address to manage a prepaid phone for an elderly relative.
Immediately after I log in to my prepaid account (email address ending in @gmail.com), it asks me to answer security questions, to which I no longer remember the answers. I probably entered random answers when I first set them up, because I never forget my password (I use LastPass).
In fact my password is still working just fine, so I don't even understand why it's asking me to verify security questions after I have successfully logged in?
I thought security questions were used only when you forget your password (which again, I never do).
There is no other verification method offered on the Security Questions screen. How do I get past these security questions if I don't know the answers, but do know my password?
Best answer by tmo_amandaView original