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T-Mobile.com Account

Talk about your T-Mobile ID, online account management, and all things online.

  • 141 Discussions
  • 414 Replies
141 Discussions
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Paul FFirst activity
posted in T-Mobile.com Account
Unable to set up account for wireless Wi-Fi

Unable to create account for my new wireless wifi. Talked to 11 customer service personal but they all give up after 45 minutes. so far 7 hours phone time. .Do not know why account gets stuck while trying to input info. Heard every wild reason possible.  Would welcome any thoughts. Thank Paul F

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1 year ago
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D'andre loyal customerFirst activity
posted in T-Mobile.com Account
accessing my T-Mobile account without using the old number

Hello my name is D'andre Dempsey, appointment with you all and trying to access my account online it was telling me to verify the number that I had with so I don't have to phone anymore to get the medication how can I get into my account without using that option  

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gramps28
Pillar
1 year ago
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mallardFirst activity
asked in T-Mobile.com Account
Authenticator app

I have a Legacy Pay as You Go prepaid plan. How do I add Google Authenticator as my 2FA verification method? I’m unable to find anything about this in “My Account.”

3
A
3 months ago
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hobbyfarm0924First activity
asked in T-Mobile.com Account
Problems with linking my internet phone number to my t-mobile ID

So I was trying to set up my online account to pay my home internet bill. I received the email to set up my T-Mobile ID and followed the steps and everything was fine. Until I got to the portion where it asked for me to put in the phone number. I put the phone number in and it told me that this phone number was not connected to my email address. So I went into my nearest t-mobile store and they told me that they could not help and that the email was probably typed in wrong and to call the help phone number line and have the email fix. So I call the help line and spoke to someone and they told me that I didn’t have a t-mobile ID setup and that I would need to have that setup before I could put in the phone number. So I go online and and go through the entire process of trying to set up a t-mobile ID, I get through putting in all of my information and then I am told that I already have a t-mobile ID. When I get to the part of adding the phone number for the home internet account it says

13
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1 month ago
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YK770First activity
asked in T-Mobile.com Account
I can't log into my account from my computer

Why, after I enter the correct login and the correct password, the login page for my account is loaded on a new one? and directly from a smartphone, I go normally, but on a macbook I can’t.

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Y
1 year ago
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MajorRathboneLearner
asked in T-Mobile.com Account
T-Mobile ID

Does any one know how to create a T-Mobile ID and access the account? I started T-Mobile 5G internet service on April 22 and have been trying since that time to create a T-Mobile ID. Despite numerous calls to customer service no one has been able to assist. The error message I kept getting was “We're sorry, we don't recognize this email.” Yet, I input the exact email I used when signing up for internet service, and T-Mobile has sent me several emails (including the "You're In" email, confirmation of order email, terms of service mail, as well as several marketing emails).Finally (May 12), when trying to create a T-Mobile ID I received a message that there already is a T-Mobile ID associated with my email address. FINALLY (after more than 20 attempts at various times and using different browsers).However, now the issue is that when I try to log-in I get a screen asking for my telephone number to link to my account and a confirmation code will be sent. When I enter my telephone number (n

17
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8 months ago
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elsrjFirst activity
posted in T-Mobile.com Account
Terrible website and app.

The website and app are awful and only getting worse. I’m at the verge of changing companies. While there are a lot of perks to having T-mobile (free Wi-Fi on select flights), the cost is no longer worth the terrible service, especially for prepaid customers. You can’t do anything on your own on the website –– not even access a PDF of a bill statement –– and the app is always broken; if only it’d run as well as the T-mobile Tuesday app. You’d think such a large company would have better web developers. My plan, as a prepaid customer, is way too expensive for such terrible service. And please don’t remove complaints as they’re very useful for those considering switching. Fix your tech!

4
J
1 year ago
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SvenRookie
asked in T-Mobile.com Account
Unable to create a T-Mobile ID because the PIN is missing

I want to create a T-Mobile ID for a PrePaid SIM card but the PIN which was set in the Store is not the PIN I noted.Also they don´t give me the account number.Now I can´t create a T-Mobile ID for recharge.Is there a way to create a T-Mobile ID without the PIN or a way to reset the PIN with the help of the PUK code?Unfortunately I can´t call the helpline because I´m not yet in the US.

5
syaoran
Pillar
1 year ago
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SvenRookie
asked in T-Mobile.com Account
Combine 3 PrePaid numbers in one T-Mobile ID

I´m looking for a way to manage 3 PrePaid cards with one mail address (T-Mobile ID).All “solutions” I find in the web doesn`t work.

4
S
1 year ago
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bojan135First activity
posted in T-Mobile.com Account
Can't refill prepaid account online

Anyone else not able to refill their prepaid account online? My option is grayed out for 2 months now, nobody can tell me what's going on with it, I have to call to get it refilled.  

7
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2 months ago
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fcbleoeeFirst activity
asked in T-Mobile.com Account
T-Mobile app is not working

Hi,I currently ported in T-Mobile with a Simply Prepaid Plan ($40).When I tried to access the T-Mobile app, it showed "Sorry we're not ready for you yet. We're working on improving your app experience."I had already tried to unload and reinstall the app several times, but still in vain.I wonder is this usually happened to people just ported in T-Mobile?If anyone had this problem before can provide me solutions, thank you.

20
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1 year ago
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ltbearFirst activity
asked in T-Mobile.com Account
Problem linking phone number to My T-Mobile.

I've tried signing in to my t-mobile prepaid website to check my data, or pay bills, or to change plans. But everytime I sign in I get this message, I've called t-mobile 2 times, the first time the support guy on the phone said it is a problem from their side beside they have people working on the tower because of the 5G thats incoming, the 2nd time she told me that they had to delete my t-mobile account and make a new one using the same e-mail address, she told me to wait 8 days, I've waited almost a month, logged in, and the same message popped up again."Oh no! We have run into an issue when linking this number to the profile. Please contact our Care experts to get this resolved."I recently switched plans from the $45 4GB of data a month to $40 10GB of data a month. I don't know if that has anything to do with it. Before I switched to that plan My T-Mobile was working just fine I could do everything.A screenshot of the message that keeps popping up everytime I sign in:

9
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1 year ago
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magenta8540086First activity
asked in T-Mobile.com Account
Error "Uh-oh, it looks like we have our wires crossed. Please try again later."

Hi,I used prepaid account about 7 months and switched to postpaid one week ago. I spoke with 5-7 different t-mobile representative/technicians (spend about 3 hours total) and no one can't help or say when I can use my account. I see "Uh-oh, it looks like we have our wires crossed. Please try again later." error message when I am trying to login in. I can't use my Netflix as well without access to my profile.

53
tmo_mike_c
Community Manager
3 years ago
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kevin4byuFirst activity
asked in T-Mobile.com Account
T-Mobile App not working with my prepaid account

I signed up for a t-mobile prepaid account about a month ago and each time I try to open the T-Mobile App I get the message "Sorry we're not ready for you yet. We're working on improving your app experience." I have a Samsung Galaxy S7 from T-Mobile (Previously was used with my business account) that us running Android version 8.0.0. How can I get the app to work for me?

19
J
11 months ago
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jtb4980First activity
asked in T-Mobile.com Account
My T-mobile app for prepaid

The My T-mobile app hasn't worked for almost a month. I called 611 and they said it doesn't work with prepaid accounts. Is this true?

30
rawdawg
1 month ago
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beachcondo99First activity
asked in T-Mobile.com Account
Unable to login to My T-Mobile Account

I set up a Prepaid Tablet Data Account ("Mobile Internet Network Access) about 3 weeks ago, and received an email "Welcome to T-Mobile" with my new phone number.  I have called Technical Support several times, because when I try to login to My T-Mobile (using either phone number or email), there is an error message that I am not authorized to use this account.  I went to a T-Mobile Store, and they were able to access my account, so I know it's active.T-Mobile Support just said this is a known issue, affecting many new accounts.  The last tech said she would "escalate" my request, and get back to me.  I've heard nothing.Seems like a wimpy reply.  Anyone else having this problem, or know how to resolve it?Thanks!

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3 years ago
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