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  • 99 Discussions
  • 96 Replies
99 Discussions
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EastsiderFirst activity
asked in T-Mobile.com and T-Mobile App
how do children unlock your phone is case of death

I am doing some life planning and with many financial accounts requiring double authentication, even if your trustee has your passwords, it will also require them to be able to unlock your phone to retrieve the double authentication code that many financial accounts require.  Does T-Mobile have a way to add a trustee so in case of death that would allow the trustee access to your phone for this purpose?   

2
gramps28
Pillar
7 months ago
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sunnycellFirst activity
asked in T-Mobile.com and T-Mobile App
Digits Web - not saving correct filename - Current Timetamp vs. voicemail timestamp

Issue -- Digits Web- not saving correct filename - Current Timetamp vs. voicemail timestamp.   This causes confusion for sorting of file-names and voicemail dates.  Order is not maintined, causing extra manual work  Tmobile Feature Request --  Update Digits WEB to save filename with original voicemail timestamp.   Detailed Example - VM_1OOOXXXZZTT_IIII-WW-EET104755-0500 -    IIII-WW-EE  « This should be original voice-mail timestamp, not current-time See screenshot 

0
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7 months ago
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Justice2023Learner
posted in T-Mobile.com and T-Mobile App
To current and future customers

My T-Mobile Journey. Hello to whom it may concern. My name is Karl Veal. I have a very small podcast on all apps and I have come across a story regarding Tmobile and their operations when it comes to closing customer accounts. I have a gentleman with screen shots from as low as messaging agents all the way up to high up managers at tmobile displaying absolutely disgusting behavior towards this individual concerning very eye opening dealings with his account personally. The genteman has everything including agents adding phone lines with promised equipment limit doubling and taking the phone orders for these new lines and then sending him SIM cards and a message saying hie equipment limit actually was not doubled but the request was denied. Same account has screen shots of conversations regarding a security breach on his account in 2022. A scam artist had actually put in a claim through assurant their phone insurance company and had his phone turned off and a new phone shipped to him in

0
J
8 months ago
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yinchiaoFirst activity
asked in T-Mobile.com and T-Mobile App
What is T-Mobile ID?

They say I need to set up “T-mobile ID”, then when I try to they say I already have one, but I have no idea what it is, where to find it, or what it’s for. How is it different from login with email or phone nbr and password?   Is it something i can look up somewhere on my account?  Why would I need it or want it?

0
Y
8 months ago
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wendlandFirst activity
asked in T-Mobile.com and T-Mobile App
Autopay

Trying to set up autopay and the page on the website is blank. I was told my 2 phones were free by switching over 2 lines from verizon. My bill was to be $55 plus tax. They took out $101 based on $65 plan and $26 phone fee plus tax. I believe they are working on my phone situation but I am trying to add autopay to lower my bill to $55 but can’t get it resolved. 

4
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Community Manager
8 months ago
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KosayaFirst activity
asked in T-Mobile.com and T-Mobile App
Android

Unknown devices are connecting to my Tmobile Internet gateway/router.  They are identified as “Android”What are they?I have no devices named/labeld as “Android” . How do I prevent unknown devices from attempting to connet to my home network?

1
gramps28
Pillar
8 months ago
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Lukefuller95First activity
posted in T-Mobile.com and T-Mobile App
mobile id

I'm trying to setup the mobile ID and it says put in the phone number to link account and I put in the phone number and it says verify the phone number and never get a text for verification

0
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8 months ago
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randyfantasticFirst activity
asked in T-Mobile.com and T-Mobile App
Online purchasing does not work!!!

Can’t order a phone at TMobile but I can purchase anything I want from every other website? It’s not the browser or the cache.. Has anyone else bought a phone online at TMobile? I wish we could all get help with this issue?

0
R
8 months ago
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katrynaFirst activity
asked in T-Mobile.com and T-Mobile App
internet

how do i block people from my internet?

0
K
8 months ago
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raysurxFirst activity
asked in T-Mobile.com and T-Mobile App
Where is your dang CHAT SUPPORT! CHAT SUPPORT!!!

Where is your CHAT SUPPORT!!  Stop making us call you!!  Sometimes the phone conversations are not very clear, lots of noise in the background and heavy accents.   CHAT SUPPORT PLEASE!!!!

5
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8 months ago
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ViciousCircleFirst activity
asked in T-Mobile.com and T-Mobile App
Assurant Tmobile Vicious Cycle

So I had a lost/stolen phone, i put in claim with assurant. October, 2023 i now have an $840 charge on my bill because they are saying I didn’t return the phone.  I call Tmobile, it was lost/stolen, I can’t return something I do not have.  They say call Assurant.  I call Assurant they say call Tmobile only they can remove the charges and it would take 1 to 2 billing cyles AGAIN November 2023, .I call Tmobile about Assurants erroneous charge to my account, they didn’t receive anything from Assurant and I was to call them.  Assurant says the template was sent to Tmobile, I call Tmobile back, they didn’t receive anything.  But they will look into and call me back.  NO RETURN CALL. December, 2023  Again, I call Tmobile, not to worry they will get in touch with Assurant and get everytingn taken care, in the meantime I can set up a payment arrangement.  So, I did.   it would take 1 to 2 billing cyles January, 2024  I call again, to both same cycle Tmobile call Assurant, Assurant call Tmobile

4
V
8 months ago
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andrewhFirst activity
asked in T-Mobile.com and T-Mobile App
i phone

how to return damage phonr

1
F
Pillar
9 months ago
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allgainnopain21Novice
asked in T-Mobile.com and T-Mobile App
fined for texts

i was told by someone that tmobile customers would be fined $500 if they sent an inappropriate text.  is this really true?

0
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9 months ago
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just_a_guyRookie
asked in T-Mobile.com and T-Mobile App
Is this a public forum

It appears from my experience in the last 2 days that the ability for a private conversation between myself and an authorized employee of T-mobile no longer exists.  I dial their support line, and after waiting a total of 2 hours across the 2 day period, all I receive is a telephone answering recording to either use the t-mobile app or to use this “community” forum.   I logged into the T-mobile app. I tried to find a way to establish a private communication channel via the app.  Under “contact” it only lists the support number.  This takes me back to the recorded message which directs me to the t-mobile app or to this forum.  I appears that the app does not provide a means of private communications. It appears that the application is only designed to transact purchase new services, terminate services, and make payments.  It appears information concerning conformation of transactions is not available on the web-site.  Clearly by the contents of this forum it is NOT a private communicati

1
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Pillar
9 months ago
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GINGERGIRLFirst activity
asked in T-Mobile.com and T-Mobile App
Disappointed Loyal T-Mobile Customer!!

I would like feedback and to put this situation out there for many to read about the dissatisfying experiences I have had with T-Mobile so maybe I can save the next person from going through the bad experience that I have. I am a loyal, on time, bill paying customer of t-mobile for 3 years now, My bill is extremely high for only having one line but I dont complain because I do value the perks I get with my acount to be honest. But last month really did it for me. My bill was $40 higher than normal, so $161 as opposed to $121 normally. So I called customer service and inquired, turns out it shows I placed an international call for 11 minutes totally $33.41 but I have never called internationally so I asked them to look into it. and the first rep. told me that it wasnt made from my phone number so it was a mixup on their end and they would remove the charge. Then a week went by and the  charge was still there so I called back and spoke to a gentlemen who informed me that I called a unite

0
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9 months ago
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lwise2369First activity
posted in T-Mobile.com and T-Mobile App
payment arrangement

How do I cancel a payment arrangement my old device was finally taken off the bill so I paid the remaining in full and it won’t let me cancel the arrangement 

0
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9 months ago
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MmcquestionsFirst activity
asked in T-Mobile.com and T-Mobile App
data useage access

Why isn't there access to data usage in the T-Mobile app??? It is ridiculous to log in to T-Mobile account and get a password every time you want to view your usage.  Let alone using more data while trying to access the information

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9 months ago
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KtcurrywatsonFirst activity
asked in T-Mobile.com and T-Mobile App
customer service

Customer service Is trash… needs a complete overhaul.. they SUCK!

0
K
9 months ago
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dtdworshakFirst activity
asked in T-Mobile.com and T-Mobile App
PIN #

How do I find out what my PIN number is?

1
gramps28
Pillar
9 months ago
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mn567First activity
posted in T-Mobile.com and T-Mobile App
Reviews count on T Mobile iPhone product page has not changed

Reviews count on T Mobile iPhone product page has not changed for some time. https://www.t-mobile.com/cell-phones/brand/apple

0
M
10 months ago
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wannanahFirst activity
asked in T-Mobile.com and T-Mobile App
How can I log in to my tmobile account if I don't have my phone?

If I don’t have my phone, how can I log in to my tmobile account, because it requires a text me sent to my phone? Answer this question.  I don’t want to hear why I should have a phone blah blah blah. I want to know how I can log-in to my tmobile account without my phone?  Why even have a password if it doesn’t get you into your account?

1
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Pillar
10 months ago
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BellwallyFirst activity
asked in T-Mobile.com and T-Mobile App
Worst customer service

T-Mobile are the worst  company they never fix the issues they been charging me plan I wasn’t using their supervisor are the worst too I will never recommend to anyone 

1
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10 months ago
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NewUserLolFirst activity
asked in T-Mobile.com and T-Mobile App
Restricted Mode activates once WiFi is disabled.

Once disconnecting from the WiFi, I can no longer view YouTube comments/community posts, or see websites or videos that are potentially “mature”, I am not even a minor so having restrictions on my device makes no sense, especially since it’s blocking websites that shouldn’t be blocked.

1
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Community Manager
10 months ago
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Lauren81First activity
asked in T-Mobile.com and T-Mobile App
can i switch one of my phone numbers to my phone im ising now bacause my main phone number i cannot use since mybphone broke.??and how do i do it

How can I switch my main phone number to the phone I'm using now because that phone broke...? Both phones are on my account

1
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Pillar
11 months ago
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