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T-Mobile.com and T-Mobile App

Enjoying the ability to manage the account online or have questions on how to do something?

  • 96 Discussions
  • 95 Replies
96 Discussions
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Lukefuller95First activity
posted in T-Mobile.com and T-Mobile App
mobile id

I'm trying to setup the mobile ID and it says put in the phone number to link account and I put in the phone number and it says verify the phone number and never get a text for verification

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8 months ago
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randyfantasticFirst activity
asked in T-Mobile.com and T-Mobile App
Online purchasing does not work!!!

Can’t order a phone at TMobile but I can purchase anything I want from every other website? It’s not the browser or the cache.. Has anyone else bought a phone online at TMobile? I wish we could all get help with this issue?

0
R
8 months ago
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katrynaFirst activity
asked in T-Mobile.com and T-Mobile App
internet

how do i block people from my internet?

0
K
8 months ago
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raysurxFirst activity
asked in T-Mobile.com and T-Mobile App
Where is your dang CHAT SUPPORT! CHAT SUPPORT!!!

Where is your CHAT SUPPORT!!  Stop making us call you!!  Sometimes the phone conversations are not very clear, lots of noise in the background and heavy accents.   CHAT SUPPORT PLEASE!!!!

5
V
8 months ago
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wendlandFirst activity
asked in T-Mobile.com and T-Mobile App
Autopay

Trying to set up autopay and the page on the website is blank. I was told my 2 phones were free by switching over 2 lines from verizon. My bill was to be $55 plus tax. They took out $101 based on $65 plan and $26 phone fee plus tax. I believe they are working on my phone situation but I am trying to add autopay to lower my bill to $55 but can’t get it resolved. 

4
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Community Manager
7 months ago
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ViciousCircleFirst activity
asked in T-Mobile.com and T-Mobile App
Assurant Tmobile Vicious Cycle

So I had a lost/stolen phone, i put in claim with assurant. October, 2023 i now have an $840 charge on my bill because they are saying I didn’t return the phone.  I call Tmobile, it was lost/stolen, I can’t return something I do not have.  They say call Assurant.  I call Assurant they say call Tmobile only they can remove the charges and it would take 1 to 2 billing cyles AGAIN November 2023, .I call Tmobile about Assurants erroneous charge to my account, they didn’t receive anything from Assurant and I was to call them.  Assurant says the template was sent to Tmobile, I call Tmobile back, they didn’t receive anything.  But they will look into and call me back.  NO RETURN CALL. December, 2023  Again, I call Tmobile, not to worry they will get in touch with Assurant and get everytingn taken care, in the meantime I can set up a payment arrangement.  So, I did.   it would take 1 to 2 billing cyles January, 2024  I call again, to both same cycle Tmobile call Assurant, Assurant call Tmobile

4
V
8 months ago
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Justice2023Learner
posted in T-Mobile.com and T-Mobile App
Tmobile agents tricked me into buying lines and instead of phones sent me sim cards

My email address is . Email me and I will send screen shots of proof

8
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3 months ago
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CarbohydrateFirst activity
posted in T-Mobile.com and T-Mobile App
Access to T-Mobile.com Denied

I cannot access the main domain of T-Mobile (http://t-mobile.com), The message says, Access Denied - you have no permission to view this site. What is going on?

4
Y
7 months ago
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andrewhFirst activity
asked in T-Mobile.com and T-Mobile App
i phone

how to return damage phonr

1
F
Pillar
8 months ago
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allgainnopain21Novice
asked in T-Mobile.com and T-Mobile App
fined for texts

i was told by someone that tmobile customers would be fined $500 if they sent an inappropriate text.  is this really true?

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9 months ago
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just_a_guyRookie
asked in T-Mobile.com and T-Mobile App
Is this a public forum

It appears from my experience in the last 2 days that the ability for a private conversation between myself and an authorized employee of T-mobile no longer exists.  I dial their support line, and after waiting a total of 2 hours across the 2 day period, all I receive is a telephone answering recording to either use the t-mobile app or to use this “community” forum.   I logged into the T-mobile app. I tried to find a way to establish a private communication channel via the app.  Under “contact” it only lists the support number.  This takes me back to the recorded message which directs me to the t-mobile app or to this forum.  I appears that the app does not provide a means of private communications. It appears that the application is only designed to transact purchase new services, terminate services, and make payments.  It appears information concerning conformation of transactions is not available on the web-site.  Clearly by the contents of this forum it is NOT a private communicati

1
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Pillar
9 months ago
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GINGERGIRLFirst activity
asked in T-Mobile.com and T-Mobile App
Disappointed Loyal T-Mobile Customer!!

I would like feedback and to put this situation out there for many to read about the dissatisfying experiences I have had with T-Mobile so maybe I can save the next person from going through the bad experience that I have. I am a loyal, on time, bill paying customer of t-mobile for 3 years now, My bill is extremely high for only having one line but I dont complain because I do value the perks I get with my acount to be honest. But last month really did it for me. My bill was $40 higher than normal, so $161 as opposed to $121 normally. So I called customer service and inquired, turns out it shows I placed an international call for 11 minutes totally $33.41 but I have never called internationally so I asked them to look into it. and the first rep. told me that it wasnt made from my phone number so it was a mixup on their end and they would remove the charge. Then a week went by and the  charge was still there so I called back and spoke to a gentlemen who informed me that I called a unite

0
G
9 months ago
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lwise2369First activity
posted in T-Mobile.com and T-Mobile App
payment arrangement

How do I cancel a payment arrangement my old device was finally taken off the bill so I paid the remaining in full and it won’t let me cancel the arrangement 

0
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9 months ago
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MmcquestionsFirst activity
asked in T-Mobile.com and T-Mobile App
data useage access

Why isn't there access to data usage in the T-Mobile app??? It is ridiculous to log in to T-Mobile account and get a password every time you want to view your usage.  Let alone using more data while trying to access the information

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9 months ago
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KtcurrywatsonFirst activity
asked in T-Mobile.com and T-Mobile App
customer service

Customer service Is trash… needs a complete overhaul.. they SUCK!

0
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9 months ago
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dtdworshakFirst activity
asked in T-Mobile.com and T-Mobile App
PIN #

How do I find out what my PIN number is?

1
gramps28
Pillar
9 months ago
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mn567First activity
posted in T-Mobile.com and T-Mobile App
Reviews count on T Mobile iPhone product page has not changed

Reviews count on T Mobile iPhone product page has not changed for some time. https://www.t-mobile.com/cell-phones/brand/apple

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9 months ago
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wannanahFirst activity
asked in T-Mobile.com and T-Mobile App
How can I log in to my tmobile account if I don't have my phone?

If I don’t have my phone, how can I log in to my tmobile account, because it requires a text me sent to my phone? Answer this question.  I don’t want to hear why I should have a phone blah blah blah. I want to know how I can log-in to my tmobile account without my phone?  Why even have a password if it doesn’t get you into your account?

1
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Pillar
9 months ago
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NewUserLolFirst activity
asked in T-Mobile.com and T-Mobile App
Restricted Mode activates once WiFi is disabled.

Once disconnecting from the WiFi, I can no longer view YouTube comments/community posts, or see websites or videos that are potentially “mature”, I am not even a minor so having restrictions on my device makes no sense, especially since it’s blocking websites that shouldn’t be blocked.

1
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Community Manager
10 months ago
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BellwallyFirst activity
asked in T-Mobile.com and T-Mobile App
Worst customer service

T-Mobile are the worst  company they never fix the issues they been charging me plan I wasn’t using their supervisor are the worst too I will never recommend to anyone 

1
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10 months ago
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Lauren81First activity
asked in T-Mobile.com and T-Mobile App
can i switch one of my phone numbers to my phone im ising now bacause my main phone number i cannot use since mybphone broke.??and how do i do it

How can I switch my main phone number to the phone I'm using now because that phone broke...? Both phones are on my account

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Pillar
10 months ago
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