What about loyalty?

I decided to come here to post this as I was just in a text convo and then call for 30 minutes trying to have my service restored. I was trying to set up a payment arrangement because yesterday my accounts were suspended they requested past due amount. Today I tried to pay said amount there is an additional $67 added. I ask could I pay the past due amount that was asked a few hours ago to restore my service and they apply the $67 to the balance? First they said I had to pay the $67 fee before I can restore the service. So I asked if that’s the case why wasn’t that $67 included the first time I looked into the arrangement? (within hours it’s added on) They said I have to pay that in addition to the bill(the amount I was trying to pay) I am a teacher and during the summer funds are NOT there (we already get paid little to nothing through the school year) any who I tried to explain that I’m not asking for the fee to be removed just added to the next bill they said nothing they could do. I have to pay the past due bill and the additional $67 I explained I didn’t have the $67 now but I really need the to be back and I can pay the past bill amount that was requested a few hours ago after being on hold going back and forth 30 minutes nothing so I said okay thank you I hung up. I go to Facebook or twitter to try to vent my frustration and when I get to Facebook I type in t mobile and a pic comes up of me dated 2010 and it says picture taking with blackberry by T-Mobile. I had the t mobile service years before the Facebook pictures as well. I have been with t-mobile for 20 years 20. I may pay my bill late on occasion but I pay it and whatever fees they attach and I need my service to reach my kids but they wouldn’t move NOT remove just move the added fee (a few hours ago) so I can restore my service. Just wanted to know where is the loyalty? All these years giving my money to the company for the service should count for something? Right?