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T-Mobile For Business

Discuss all things T-Mobile for Business

327 Discussions
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mmorri16First activity
asked in Plans, Features, and Billing
Switched from ATT, Now Major Problems

Hello Everyone, I had pre-paid with ATT on a Phoneix LG phone.  Since switching to T-Mobile a little over a month ago… -I can’t send images-I can’t reply on group texts-Randomly a few times a day, my phone will not let me text or call until I restart.  (Friends who have tried to call are reporting it goes right to Voicemail during these times.) To make matters worse, T-Mobile over charged me on my last bil, but they have promised to restore those funds eventually.  

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2 years ago
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TamWFirst activity
asked in Plans, Features, and Billing
Ex Hacker employee

A girl who used to work for me is been stalking me. I found out that she has purchased multiple phones and a number that is attached to the  phone number I am on now

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tidbits
Pillar
2 years ago
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Abigail571First activity
posted in Account hub
im the owner and i cant see my details in the account

Im the owner of the account and i cant even see any details because it says i dont have permission. They been charging me more and more since March and my phone has been hacked no one time but 3 times. I regret having Tmobile and they are not available to help in the store.

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2 years ago
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Going4itFirst activity
asked in Plans, Features, and Billing
How to block a number for all our phone lines?

We are receiving unwanted phone calls on our lines from a specific phone number. How can I block it for all lines? We have a business account. Thanks for your help.

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1 year ago
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damianwoFirst activity
asked in Plans, Features, and Billing
Tmobile for business - can anyone get it right?

Hello!  I need one competent person who understands basic english language and can switch my plan to T-Mobile Business Unlimited Ultimate ($160 for 4 lines with autopay). Its right off T-Mobile website. See screenshot. I called multiple times and all I got was “credit” where on my.tmobile.com the plan shows a plan I have never even requested in the first place. I want the Business Unlimited Ultimate plan. Nothing else. No credits, no vacations, just the plan.  

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2 years ago
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Alex KFirst activity
posted in Plans, Features, and Billing
T-Mobile Business rep without knowledge caused customer switch

Since T-Mobile doesn’t have Customer Relations email or way to connect with them, I am posting my story here.I have been with T-Mobile 17 years, starting with one line and go into multi-line family plan. Recently, I have decided to switch Business plan and add 2 more lines. T-Mobile doesn’t have ability to setup plan online if using company tax id, I had to go through Sales Rep. After talking to rep, I expressed my desire to get a 5 line Business plan, but transfer 3 phone numbers from my current personal plan. I also said that I am looking for a specific offer online ($36/line for 5 lines). Rep explained course of actions as setting up business account with one line and transferring over rest of lines once account is activated. Getting SIM card and activating account took less than 24 hours and next day I called Experts (as suggested by Rep) to do the rest of the process. I have repeated my intentions and even walked Expert through T-Mobile Business website to confirm the prices. It t

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2 years ago
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CoachThunderKickboxingRookie
asked in Plans, Features, and Billing
The web Guard Filter has been taken over by your adminstrator

It is Showing that web guard is on our business T-Mobile Nokia High Speed Internet Gateway only. Plus, neither one of our cell phones from another service can get t T-Mobile app to work in order to change the web guard filter. It says it looks like we got our wires crossed. I was on my cell phone 3 hours last night just to find out no one can do it until the morning. They said it has to be something on customer service side. We have only had the modem a few days and we still have about 10 more days before 14 day cancel  guarantee without payment. I am unable to change anything on the app and on the computer when I log in. It is locked or was not filled in completely. Please let me know what can be done as I wanted to get rid of charter business internet.

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2 years ago
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mcoldeweyFirst activity
asked in Plans, Features, and Billing
Using Zellle on T-Mobile

We just upgraded my wife’s phone to T-Mobile from ATT. Same number, so we should be good to go. However is there any problem with using Zelle on T-Mobile? There were some links on Reddit describing some sort of problems with short identifiers but those were from 2019 - are there still some issues?

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Formerlyknownas
5 months ago
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tacomaguy20First activity
posted in Plans, Features, and Billing
I think T-Mobile should offer a business hotspot plan for security cameras.

I own several properties and I recently purchased a hotspot to give me remote security camera viewing at one of my properties to test out if this will work for all of my properties. This seemed like a good option because it was less expensive than getting the cheapest internet plan through my cable/phone company at each one of my properties (hint: its not cheap at all). Additionally, I like the portability. If I’m doing a fix and flip or only need internet for a limited time, it makes it easy to grab the hotspot and go to the next project/jobsite. I don’t need to call my cable company to disconnect and reconnect internet at the other property and in remote locations (or for new construction), sometimes service is not even run to the building yet. Anyhow, I’ve realized that I don’t need 5G speeds just for a few cameras streaming. Monitoring full time (which is likely unnecessary, but may be needed for some people) would use quite a bit of data but doesn’t need 5G speeds. I wonder if T-m

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1 year ago
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VirtualDataBaseFirst activity
asked in Devices and orders
New sync up drive

Just got a 3rd device but it fails to add. Says device not found… Of course a call in is useless… any advise?

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2 years ago
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circlejerkersFirst activity
asked in Plans, Features, and Billing
e setup to discourage sitppl from even trying to get anything addressed. Impossible to email tmobile

Tmobile why do you not have an email address ppl can contact you with ?? the tmobile site app won’t accept outside email as that would not give them full access to do whatever they want to your emails messages ETC. Why do your experts( that you make ppl contact you with (RIGHT) repeatedly ignore a request to speak to someone who is actually educated with your businesses operations. SUPERVISOR . Not happening. but 1 of 2000 experts answering the phone they give you to help and nothing ever does get past these techs that are programmed in appologies and excuses. ? Why won’t a supervisor ever return calling a customer even though several requests get made? Why is all the info in confirmation saying to contact us or link to this all send you to a page unnavailable ? 

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gramps28
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2 years ago
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jamesmith89First activity
posted in Plans, Features, and Billing
Unlimited data T-mobile

Cost of data bundles offered by T mobile:There are several data bundles offered by T mobile. You can choose as per your need and budget. Essentials: It is for $30 line per month and offers a basic data package. It will cost $90 per month on Autopay for 3 lines and the 3rd line will be free. Magneta: This data bundle is for a $40 line per month and this offer covers many services. On Autopay, it costs $120 per month for 3 lines and the 3rd line will be free. Magneta Max: The data bundle will cost you $47 line per month. This will cost you $140 per month for 3 lines on Autopay and the 3rd line will be free. 

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1 year ago
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donwonFirst activity
asked in Devices and orders
What is a 3amp USB-C?

 

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gramps28
Pillar
2 years ago
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DrvmsdsyFirst activity
asked in Plans, Features, and Billing
Please help me cancel my account!

My last phone usage was in September of 2021, I went ahead and paid for October because I had a “free month” elsewhere. I went into store & closed it. Apparently he suspended it not cancelled. I got a notice in Dec. & paid for November (just to have the whole thing behind me). Now I am getting a bill March of 2022 stating $267.10 will be reported to my credit bureau. I have called customer service 3 times over an hour per call, being bounced everywhere. My hands are tied because I don’t have the phone number anymore & so can’t access it. Then I get messages stating system error. Though it is closed now (apparently confirmed by an agent, how do I truly know since I can’t access my account) And there is a lingering balance of $267.10.  I am a disabled veteran dealing with severe panic attacks (also PTSD), sending me into the ER. Please any help is appreciated. PLEASE!

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gramps28
Pillar
2 years ago
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DundeeNetFirst activity
asked in Account hub
Login issue with webpages other than TMobile

This may be difficult to explain.  We have T-Mobile internet.  Recently when logging into to our own server, entering the login credentials we have server access.  As soon as we make a selection, within the page on said server, we are kicked back out to the login screen. Re login, the website has changed to the selection we made prior to getting kicked out.  Click on anything on the page we are now in, get kicked out back to login screen.  ON another website, not related to us, login on the login screen, then select a link, immediately kicked back out to login in screen.  Can’t navigate websites that require a login as we are kicked back out to login after successfully logging in. Tried CHROME, Edge, Firefox on Win10 and Win7 same issues.  Checked our firewall, not blocking anything.  Reset T-Mobile access point, same issue.  Huges Net, AT&T and Frontier Internet work fine on all websites mentioned above.TMOBILE support after on the phone with them for over an hour, didn’t have a c

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2 years ago
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Aorengo1First activity
asked in Plans, Features, and Billing
i need help

I made a purchase on a phone to pay it monthly but I wanted to get a different one I mistakenly preordered it what can I do?

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2 years ago
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IritaFirst activity
published in Plans, Features, and Billing
T-Mobile

I want to remove some device on my T-Mobile account 

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6 months ago
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kizzyleFirst activity
asked in Plans, Features, and Billing
not recieved refund for Iphone 13

not recieved refund for Iphone 13

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gramps28
Pillar
2 years ago
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AMY from ALLABOUTAIMFirst activity
asked in Plans, Features, and Billing
After 4 months of errors and no follow-up, why have I not been asked how the poor service from the business Representatives also known as experts has affected my business?

Written 2/1/22I was leaving MetroPCS with 5 lines at the end of September beginning of October. A customer service rep contacted me from T-Mobile I was offered for Samsung a32s and a tablet I believe a Samsung tablet but I’m not 100% what the promotion was now but it was a tablet. However I didn’t like how long it was going to take for me to receive the equipment and I didn’t want to pay all of the connection fees. There was another promotion at the time if you kept all of your own devices that you would just get a credit for each device. I did not know if my devices were compatible North they were unlocked as I was on the phone with the rep he told me I could go in the store and they would check it so I happened to be by store (with him on the phone). I went in and a gentleman checked my devices and told me they were all unlocked and that I would be able to use them. Him and the man I was speaking to on the phone conversed and I paid $150 to receive SIM cards. I went home tried to use

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2 years ago
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develop111First activity
posted in Devices and orders
Mobile Auction

Hello, Two questions if I were to apply here for my companyhttps://www.t-mobile.com/content/t-mobile/corporate/our-story/working-together/suppliers/supplier-registration-process.htmldoes it matter that it says suppliers ? Because we would be buying from the auction.Also may I open account and if I have missing requirements, may I take time to get it ?We need to be R2 certified correct?

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1 month ago
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dihahsFirst activity
asked in Plans, Features, and Billing
Tmobile Tuesday- how to add my business promotion

Tmobile Tuesday- Does any one have an idea of how to add my business promotion to Tmobile Tuesday?

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4 months ago
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andrea.robertFirst activity
asked in Plans, Features, and Billing
Switching From Google Voice to T-Mobile

HI all, How can I transfer my business phone number from Google voice to business T-Mobile?I wanted to save money by using Google voice as my main business line but I realized due to the poor call quality I was loosing customers and it cost me a lot of money. ThanksAndrea

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gramps28
Pillar
2 years ago
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TonyDFSFirst activity
asked in Devices and orders
Syncup Drive on Desktop

Hi,I have a business with a couple trucks.  I installed the drives in the vehicles and it works great with the phone app. I would like to view dashboard, map etc… on my desktop (Mac) and also my front office desktop (PC).Is there a website that log in and dashboard is available?

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3 months ago
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markjordanFirst activity
posted in Devices and orders
[Off Topic] Purchase site and T-mobile question Xperia 1iii

So, at this point, I'm quite set on getting the Xperia 1 iii. I'm a T-mobile subscriber, and I've been getting conflicting information on whether this phone supports VOLTE and internet calling. I'm aware that the phone supports sub-6 5G and band 71, which is fantastic.Also, it appears that Focus Camera, B&H, or Adorama are the three most viable alternatives for me to purchase. (Best Buy has been out of stock for a long time, and based on my experience with them, they may never restock). I was curious if anyone had any experience with the three websites mentioned.I'm a premium customer, and I've travelled through a region where there is no AT&T service, which is where cricket Mobile is. When I went to work this morning, I uploaded it. I can tell which towers I've visited on the maps because the last one I saw was today rather than another nearby, but there is no signal trace on the roads where I travelled. Is this a flaw? Or is my upload still being processed by the site?Also, o

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2 years ago
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magenta10611252First activity
asked in Account hub
Website Login --- Typically Broken, Why?

Google Chrome. Microsoft Edge.  For what seems like years now the ability to log into my business account is hit or miss. SO FRUSTRATING!  I love T-Mobile but this is ridiculous.For a while I could clear my cookies (which I shouldn’t have to do) to resolve the matter.Lately, I give my user, then my password. All seems well until the only thing that shows up on the next page is the footer. The address says it’s my Dashboard page. But nope! Reloading gives an error message. Back button occasionally opens my Dashboard page. But when it does take me to the Dashboard I click “Shop” and get “500 Internal Server Error”.  All I want to do is buy two phones without going to the store or spending forever talking to someone on the phone.Why is it so hard to get your website to work?Can we get John Legere back to drive home permanent fix?

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3 months ago
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