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T-Mobile For Business

Discuss all things T-Mobile for Business

327 Discussions
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MzBevvyFirst activity
asked in Plans, Features, and Billing
Havent had service 30 days

Just started service I had Internet and Security Cams. Security cams suck so I had them remove them today from my package. My question is since I've not had either service 30 days, when my bill comes out next month will the $30.00 for the cams be dropped and all I have to pay is the $50.00 for internet or are they still going to try to charge me $88.00 and drop it to $50.00 in August?

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1 year ago
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Aaron386First activity
asked in Plans, Features, and Billing
non return fee urgent help!

Hello community I need urgent help I don't know what to do anymore I returned a device back in March 9 with the shipping label they provided and shipped it through upa the tracking number says it was delivered to them but they said warehouse never received it I've been they opened an investigation and for 4 months they kept saying it was getting investigated everything I spoke to someone they promised a call back and nothing finally after 15 phone calls later speaking to multiple agent they just got back to me saying they can't do anything about it and are saying it's a valid charge since they didn't receive the device but ups says delivered I saw multiple chats with the same issue can someone help?

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1 month ago
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brandee holbronLearner
asked in Devices and orders
RETURN DEVICE PACKAGE EMPTY

HI Im really stressed out right now i warranty my phone sent back my phone with your tracking number 1Z9E86E78736404657 t mobile rep said you folks got the box but device wasnt in there and trying to charge me 1300 and now my phone is off because of that please HELPPPP im looking into getting a lawyer to help me out i have cameras footage of me going into store and giving them my phone and i paid them $9 to bubble pack it and send it to you folks as well please help

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1 month ago
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elk60First activity
asked in Plans, Features, and Billing
Data rates

If I have unlimited data across five lines, are there limitations for each line. For example if a line goes past 5G does it slow down?

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gramps28
Pillar
6 months ago
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frankbarajasFirst activity
asked in Plans, Features, and Billing
I'm having issue with customer support false charges with no result

a customer service representative tired to lie to me on the phone and remove a line and add a line and i caught it because they sent  me a service agreement that i didn't sign. This has costed me a charge on my bill of non return fee of 401$ customer support said they would give me a credit of 370 witch doesn't make sense since the charge on the statement is clear, customer service will not let me speak to a manager and they have lied about removing the charges and made excuses to why is i have to pay this amount. I'm a business customer for 10 years and was a T-Mobile employee for 4 years. Please any advice before i cancel with T-Mobile and move on to another carrier.  

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4 months ago
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MrGreen-withacandlestick-intheFirst activity
asked in Devices and orders
I am starting to think you can't teach old dogs new tricks...First order/account vanished

To keep this short, I am .. no wait- I was born sometime prior to 1960, technology and I haven’t been the two peas in a pod that I would have liked to be- My daughter on the other hand, has been glued to a computer screen for as long as it used to take dial up to connect each session.She preloaded my hand me down (from her of course) ipad and laptop with all this information that basically, each form I fill out, I just click and select the saved answer.I wanted to do something nice for her as she has been struggling with her cell phone company insurance company, so I gave her my phone, I was going to try out a brand new iphone. I filled out my application, was approved for a generous 0.00 down, only had to pay 137 and sign a lease and even spoiled myself with next day delivery.The money was taken out of my account and is no longer pending, it went through. The email I know I typed in , is not validated in their system. I received the page that said congratulations on the order, w/e rec

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gramps28
Pillar
4 months ago
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halezmonsterNovice
asked in Plans, Features, and Billing
Changing Account Name

How does one change the owner of one's account? 

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syaoran
Pillar
1 month ago
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SrossetFirst activity
posted in Plans, Features, and Billing
bad service

I bought a phone for our 7 year old for Christmas, T-Mobile  took it upon themselves to add more data without asking at $15.00 extra a month, I caught it last month on our bill and asked them to refund me because I did not authorize it and she credited my account. Now,  it’s on the bill for this month and they refuse to credit the account, I told them it was cancelled and refunded last month, they still refused, I asked for the supervisor and he was the same way, he explained how if you don’t get extra it’s going to run slow, he’s 7 and is basically on WiFi but it still remains the fact that you can not just put an extra service on someone’s account because you think you can, I have been with T-Mobile for 19 years, who treats there costumers like that. So, some of our phones will be paid off and as they get down, we will start dropping phone I will go with a prepaid phone. It might sound crazy over $15.00 but it’s the principle of it.

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6 months ago
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curious-anonymousFirst activity
asked in Plans, Features, and Billing
how can identify ENT SMTP messages on my bill

how can I tell which messages were done as ENT SMTP on my bill???>

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18 days ago
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zorgen12First activity
asked in Plans, Features, and Billing
UNABLE TO CONTACT CUSTOMER SERVICE

I have been trying to contact TMobile customer service for NINE DAYS!!! I call and get put on hold for over 45 minutes and NO ONE ever comes to help so I give up. I NEED customer service to contact me IMMEDIATELY. MY NUMBER IS 206-866-4882.WHAT HAS HAPPENED TO TMOBILE???????????????Don

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4 months ago
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kalpesh.jainFirst activity
asked in Plans, Features, and Billing
Dont relay on what customer care representative is saying. How to escalate this matter.

Hi,I have purchased 3 devices on contract from T-Mobile on Jan 14th, withthe promise of receiving an $800 credit over 24 months. The accountwas initially in the name of Sonal Ramani, who is my cousin. I alreadyhad an existing account with T-Mobile and upgraded my plan to Go5GNext. During the phone order with a T-Mobile customer carerepresentative, I was assured that I was eligible for the $800 creditwith the Samsung Galaxy S9 device.Subsequently, I contacted customer care to inquire about a 15%discount promotion for Walmart employees, as I work at Walmart. Thecustomer care representative informed me that I needed to transfer theaccount to my name in order to receive the discount. I specificallyasked if this would affect the existing device promotion and wasassured that there would be no changes to the existing devicepromotion as long as the plans were not cancelled or changed. Therepresentative even stated that she would manually apply allpromotions if necessary, and the entire convers

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3 months ago
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RomeoTimNovice
asked in Devices and orders
Generac General needs Protocol 802.11 b,g,n to work

How do I get my t-mobile Internet to broadcast 2.4 ghz with Protocol  802.11 b, g, nI setup ssid to 2.4 ghz. But it’s still not in 802.11 b, g, or n.

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2 months ago
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BaldutraNovice
asked in Plans, Features, and Billing
Line upgrade

I have 6 lines on the Business Unlimited Advanced plan and would like to upgrade to the Business Unlimited Ultimate plan. If I do this, will I lose the promotion I have for the third free line?

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syaoran
Pillar
10 days ago
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gman707First activity
asked in Devices and orders
targeted promotion

I have a targeted promotion of trading in any phone in working condition and getting up to $415 off a new phone.  Anyone know how to get that to work online, or do I need assistance from a customer service person? 

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2 months ago
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shredjimFirst activity
asked in Devices and orders
T-mobile customer service getting worse

The last two times I called 611 customer service I had to wait 1 hour two days ago and 30 minutes today before an agent answered my phone.  What is happening?  EVERY time I call now I get an agent from the Philippines - many of which don’t speak english very well.  Also, why is the call back feature gone?, that we used to not have to wait on hold and an agent would call back usually in only a few minutes.  T-mobile should bring those customer service jobs back to the USA!

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5 months ago
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PatrickVolt72First activity
posted in Plans, Features, and Billing
10 days no phone, Assurant running me around in circles, Protection 360?

So its now been 10 days since my phone claim was approved and I paid my deductible. Assurant can’t tell me when I’ll get a phone (but they are very sorry for the inconvenience), Tmobile tried to help by 3 way calling Assurant where we got to talk to an extremely smarmy individual with a thick accent who said he was sending a “high priority” email to the warehouse, which is probably a internal joke for Assurant at this point. I even spoke and emailed back and forth with a lady at Assurant here in Florida which has resulted in nothing. And what blows my mind is they don’t have a single replacement phone available (which of course they do). So the moral of the story is, handle your phone with care, and don’t loose it. You’re going to catch hell getting a replacement. 

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4 months ago
LINARD ALLEN HILLS III
LINARD ALLEN HILLS IIIFirst activity
asked in Account hub
Continuously Being logged out

I have had multiple issues being locked out of my T-Mobile account even if I am actively involved and using my device inside the T-Mobile account.

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LINARD ALLEN HILLS III
20 days ago
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Seattle LionFirst activity
posted in Plans, Features, and Billing
Amazing speed

I subscribed to 5g home internet for the new house we are moving into. I tested the gateway at my old house. I got the expected, not wonderful 50Mbs bandwidth. I subscribed to have a backup connection at my new house (5g stays up during local power failures). When we got the key to the new house, I set up the gateway. I got 345 Mbs! That’s way faster than my Xfinity connection. I bought a D-Link multi-homing router.  It allows up to 3 WAN connections. I’m able to keep both connections active. T’he router has a built-in load balancer that will spread our use between the two connections. In the event one goes down, the router does an instant failover and works with the surviving service. We have a generator and UPS’s on all equipment. We will be able to stay connected even when power and one of the services fail. I don’t understand why T-Mobile doesn’t let me turn off the radios on the gateway. I’m only using the eithernet connection to get into our network.

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7 months ago
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magenta10054971First activity
asked in Plans, Features, and Billing
question about plan

My account says I'm eligible  for an Upgrade on my Plan can you help me what's the deal from my plan I'm on ?

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gramps28
Pillar
1 month ago
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AaVaFirst activity
asked in Devices and orders
LAN Network printer Not showing up in network when T-Mobile is ISP.

I have a Toshiba network printer in my small office. It does not have WiFi, it is cable-connected. It does not appear in my network places when T-Mobile is the ISP (via TMO-G4SE). However, under the same setup, it appears in the same network when i switch ISP to Comcast. Both ways, all devices are wired the same. I have a Network Drive (NAS) on the same network and it shows up regardless of ISP (no switching wires or remapping the network drive)… why is the Toshiba (e-Studio 357) not showing up on the network when T-Mobile is the ISP? Super frustrating… not a good introduction to T-Mobile as an alternative to Comcast.

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4 months ago
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Karime SFirst activity
asked in Account hub
month away from us

I am not gonna use my prepaid line for a month or two, I am out of the country so I am not able to call without being extra charged here. My question is, if I don’t pay one month, on the next are they gonna change me one or both months? Or should I block my line for that month ? I dont wanna make a mess, since at the end, how am I supose to unblock it without the code by imessage  to enter the website I have a prepaid acount with 2 lines, if that matters 

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3 months ago
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Craig schlottkeFirst activity
asked in Plans, Features, and Billing
Starting with a lie

So, I just signed up for T-mobile after years with Xfinity because of the promise of “4 i phones on us” and a monthly bill at a flat rate of $200. My first bill is $265.00. When I called customer service about the discrepancy they offered no amelioration to the obvious overcharge compared to what I was promised. Simply repeating that 4 lines on us was a lie...only two lines are on them. So basically too bad, we lied and you're stuck paying more than agreed upon. Not a great way to start a business relationship. Anyone have any idea how to correct this other than taking my business elsewhere?

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1 month ago
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BklynGrlFirst activity
asked in Plans, Features, and Billing
No VM Messages Coming Through

A few days ago, out of the blue, my Galaxy Z Flip 4 stopped receiving VM messages.  I have tried all of the fixes listed in these posts and nothing works.  I was with T-Mobile years ago and left due to multiple issues like this, went to Sprint, only to be back here at T-Mobile facing all the same issues.I have important VM’s that I am not receiving and need a fix!

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4 months ago
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dst270997RVFirst activity
asked in Account hub
Verify Military Status Website Submit button disabled

I need to verify my military status for my account or I will lose the discounted price. When I put in all the required military information the Submit button is disabled and will not enable. 

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25 days ago
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TannerVoss1231Novice
asked in Plans, Features, and Billing
Business account local representative

I have a business account and was assigned a personal representative that actually resides in my area.It often takes her 48+ hours to respond if I get a response at all. I usually end up having to communicate with T-Mobile’s offshore customer service reps.I have asked customer service multiple times on the phone to please set me up with a new representative so I at least know when I have an issue I have someone that can take care of it.How else can I get this handled?On top of that, I have NEVER gotten a response from texting 611

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2 days ago
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