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T-Mobile For Business

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333 Discussions
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CenovioNovice
asked in Plans, Features, and Billing
is there anyone available that is halfway competent???!!!

I've had a horrendous time talking to customer service reps and supervisors.  I was given the wrong information by a supervisor in regards to restoring my account.  I'm in severe heart failure and got behind on my account due to being sick.  I actually had the money to pay the past due and get on a payment plan.  The supervisor was adamant that I had to pay an amount twice of what I actually had to pay.  That led to my account being canceled.  And my number that I've had for 20 plus years being frozen.  If the supervisor had actually been better informed.  I could've made the past due payment and got on a payment plan for the rest of the amount. Which is what I specifically mentioned to the supervisor.  Her name was Nanet. Id#266921. Now I'm going to a different service.  This is not to mention the fact that I tried to cancel my home internet 3 months ago.  They never canceled it.  Kept billing me.  I've encountered 3 terrible reps.  And a horrendous supervisor who have all been condes

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5 days ago
LINARD ALLEN HILLS III
LINARD ALLEN HILLS IIIFirst activity
asked in Account hub
Continuously Being logged out

I have had multiple issues being locked out of my T-Mobile account even if I am actively involved and using my device inside the T-Mobile account.

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LINARD ALLEN HILLS III
1 month ago
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NotforlifeFirst activity
asked in Plans, Features, and Billing
how do I take part in class action suit for false advertising?

Like millions of other Tmobile customers, I'm sure they all remember the millions and millions of dollars spent on the "Price for Life" add campaign.   I remember the tv commercials almost word for word.  No taxes, No Fees and your your price is ser FOR LIFE!HOW DO I GET INVOLVED WITH THE CLASS ACTION LAW SUIT?

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1 month ago
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curious-anonymousFirst activity
asked in Plans, Features, and Billing
how can identify ENT SMTP messages on my bill

how can I tell which messages were done as ENT SMTP on my bill???>

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C
1 month ago
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ZeeManFirst activity
asked in Plans, Features, and Billing
Autopay discount NOT given even for checking account

So I moved 6 lines to T-Mobile  Sep 2023 and created business account.The store manager said there would be $5/line credit for linking checking account.I did that on the first day of starting the service.For few months I did not realize they were NOT giving me the $5 credit per line.I have been calling T-Mobile for 4 months each time a different excuse is given.1st it was it has to be savings acccount so we switch but it was not that so back to checking account.Few of them credit the month I called for $30.Most recent call I escalated to supervisor and she said I am not eligible because we have 6 lines.So why am I not getting credit for 5 lines?It seems like they keep coming up with excuses not to pay this credit which is listed on their web site.Mind you I never had a credit/debit card on the account it’s always been checking/savings account from day1.We are on Go5G unlimited plan.What are my options, this seems like deceptive business practice…

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22 hours ago
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TannerVoss1231Novice
asked in Plans, Features, and Billing
Business account local representative

I have a business account and was assigned a personal representative that actually resides in my area.It often takes her 48+ hours to respond if I get a response at all. I usually end up having to communicate with T-Mobile’s offshore customer service reps.I have asked customer service multiple times on the phone to please set me up with a new representative so I at least know when I have an issue I have someone that can take care of it.How else can I get this handled?On top of that, I have NEVER gotten a response from texting 611

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1 month ago
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AkayeNovice
asked in Plans, Features, and Billing
friend referral

So how do I get the $50 Visa card for referring a friend of the salesperson didn’t give me the link until after my friend was signed up with a contract?  I do the link but it tells me that he is already a customer so I can’t get the card. 

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1 month ago
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GfarahFirst activity
asked in Devices and orders
Access point/Mesh not shipped

Hello. I signed up for the Home Internet Plus plan recently. I received the free white gateway today but didn’t receive the mesh discs. Is that shipped separately? Or did I misunderstood what it means by “Access point included” under the Home Internet Plus plan?Thanks,Farah

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1 month ago
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