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Article File a Complaint

I wanted to share my experience with T-Mobile. I visited the store in Ashburn, VA on 12/1/19 to switch my account I had with Verizon for close to 20 years with T-Mobile. T-Mobile was running a Black Friday promotion on iPhones and my wife and daughter wanted new phones for Christmas. My daughter...

Switch my line

Hi I want to switch my line account family how can you help me please about that

Upgrade change to home screen

My Home screen swipe direction changed itself from right to left, to left to right. I need to change back!

Return old phone

I have a business account and need to return my old phone after an Jump On Demand trade. How do I do that? I searched and only found instructions on how to print shipping labels for individual accounts. I do not see any of those menus in my.t-mobile.com interface which the T-Mobile for Business o...

0607234373@tmomail.net

DISCONNECTED!!

AFTER SEVERAL YEARS WITH TMOBILE YOU GUYS NEED TO DROP IN THE TOILET YOU SUSPEND MY BUSINESS ACCOUNT FOR 9 DAYS PAST DUE 9 DAYS???NOT 30, NOT 60 BUT 9 DAYS AS IF I HAVE A PRE PAID ACCOUNT IS BEYOND DISRESPECTFUL ITS NOT ABOUT MAKING PAYMENT ITS THE PRINCIPAL THAT MY ACCOUNT IS ONLY 9 DAYS PAST DUE A...

Account cancelled still being charged

I called T-mobile and cancelled my account on 06/07/18, however the actual cancellation did not take into effect until the number was ported out to the new carrier (06/20/18). My last charge is on 08/09/18 for the full monthly amount prior to the cancellation. On my initial cancellation call (06/07/...

Question about Global Plus 15GB on Business line

Hi all. I have just switched to T-Mobile, and set up a multi line business account with Magenta Plus for Business.One of the reasons I made the switch is because we do a lot of international travel, and I was interested in the Global Plus 15GB plan on some of the lines.https://support.t-mobile.com/d...

Article Unlocking iPhone take more than 72 hours..unbelievable for business users

I have business account with TMobile and and requested to unlock iPhone and rep told me it will take more 72 hours. This is just crazy. All other carriers can unlock your iPhones in just few hours. This is just unacceptable specially when you need to use your phone in foreign country for work. TMob...

Cannot login to T-mobile

We signed up for a new business account and added one line about 4 weeks ago to try out the service. Tried to signup to my T-mobile and have never been able to login. I have called several times and demonstrated the issue and they are still researching it. Trouble ticket number is 29928166. The issu...

One line cannot get International Data; Voice/SMS OK; NOT a phone issue

One of my lines have had this issue for a few years and now that I'm abroad for a few weeks, I want to get to the bottom of this. I brought 2 SIM cards and 2 phones with me, anticipating one of them will not have data:Simple Choice Business account. Except for 1 line, all lines in the account can g...

I-Billing log-in

Good day!I just want to ask if we are going to link the other BANs that were associated with same tax ID, are we going to use different log-in or were gonna use same log-in as the parent account using. Can you please clarify it so I know what log-in were going to use once we link the BANs on the par...

Business

Business questions

Article Charges added to my bill and they have NOT been refunded. Anyone else?

Noticed my bill had 33$ per month extra on it...since January. These charges were for services like car tunes, which I never asked for. Unbelievable. After hours of speaking to people in Malaysia...none who actually helped, they just apologized a lot! No refund. Also was offered a discount but when...

Business Family Discounts from T-Mobile

Hello,I just found out that my company have discount with tmobile through this link: Business Family Discounts | Business Paid Phone Discounts | T-Mobile I have a question for step 3: You’ll link your business number to personal number.What does it mean? Will my personal and work number be linked?...

Article Need to update policy

they will not allows me to change my pre arrangements. Not even giving us 14 days to make our payment they turn the phone off the next day with out informing u. And even thought i paid this amount cause i didn’t have the rest. They are not carematic at all about the customers issues at all they kee...

Worst service ever, Cant get connected with Txet or calles we get only network LT/G2 or G3

Dear Sir/ Madam Why My network is LT/ 3G or 2G and all other companies get up to 5G nowadays?Why our service in T-Mobile starts to be the Worst connection, the text or a call takes 10 minutes to get connected?Even the communication when I call I get an answer from Malaysia with a representative has...

add a new line to existing account

i alread have an account with you,with 4 lines. would like to add a line how much and i need a very simple phone. flip phone ?

want to set up credit card payments

how do i set up credit card payments

Mobile data for school laptops

We are creating a proposal to provide mobile data access to all of the students in a school. They have school-issued laptops with 4G capabilities. We need an unlimited data plan, so they can use data on those laptops. There are 300+ students. We were thinking it could be treated as a business plan w...

Global Plus One - Business Accounts

How soon before I can add the global plus one feature to my business account?I don’t want to convert all my business lines over to a consumer account just to add this feature. I have a strong use for it and would like to give my money to T-mobile to add global plus to my business account.

ZTE distracted my Toyota

Hi I bought a ZTE from you and plugged it in to my Toyota and recently I had my car on service and they told me the reason why they had to fix it was because of the ZTE I bought from you that distracted the car somehow

Iphone Upgrade Program issues

I've been trying to upgrade with the Iphone Upgrade Program since two weeks ago and they just say they are having and error placing the order and they just don't give an explanation for that. Why?

Error message when I try to download my bill

I have called Cusotmer Support, spent beaucoup time on a chat today and I keep getting offers to show me how to download the bill. I have been doing that for years now. On Aug 30, I receeived an email that bill was ready. Went online and tried to download Sept 1. Got an error message. Tried aga...

Requirements

Just starting a small business out soon.Wondering 2 things...Can my current account be moved over? I have (4) lines I would be moving.What do I need as a business to sign up?

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