2 Hour Wait Customer Service

  • 30 December 2020
  • 6 replies


Hello I have tried twice now to contact T-Mobile and both times says two hour wait.  I requested a call back the first time and did not get one.  How to I get help as I am shocked to hear 2 hour wait!

6 replies


Horrific customer service since merger!


Two hour wait time on phone for customer service, seriously!

Userlevel 5
Badge +8

you can try to contact the TFORCE via facebook or twitter as well..might end up a quicker option rather than calling in.

I have no clue what’s going on.. I’ve tried calling multiple times all with 2 hour wait times. This is not the IRS during tax season.. why is the wait so long!!

I was on hold today from 5:21pm and disconnected at 7:10pm. I called again at 9:50pm and it's now 11:15pm...still on hold. What happened to "customer service" at Tmobile? This use to be what made their inferior network somewhat tolerable. :(

The option to press #1 on the call back doesn't work and the text message option doesn't work either. I'm stuck waiting hours for customer service.