Hello I have tried twice now to contact T-Mobile and both times says two hour wait. I requested a call back the first time and did not get one. How to I get help as I am shocked to hear 2 hour wait!
Horrific customer service since merger!
Two hour wait time on phone for customer service, seriously!
you can try to contact the TFORCE via facebook or twitter as well..might end up a quicker option rather than calling in.
I have no clue what’s going on.. I’ve tried calling multiple times all with 2 hour wait times. This is not the IRS during tax season.. why is the wait so long!!
I was on hold today from 5:21pm and disconnected at 7:10pm. I called again at 9:50pm and it's now 11:15pm...still on hold. What happened to "customer service" at Tmobile? This use to be what made their inferior network somewhat tolerable. :(
The option to press #1 on the call back doesn't work and the text message option doesn't work either. I'm stuck waiting hours for customer service.
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