I switched 3 lines from Verizon/ATT to T Mobile. At the time of switching, there was a promotion of trading in an old iPhone with around 530 bill credits plus the trade-in value.
I traded in my old iPhone 7 Plus which had a scratch. I selected that option and my trade-in value went down from 200 (or maybe it was more dont remember) to 34 dollars but the promotion went through. I traded in my working iPhone 7 plus for 34 dollars since I was getting the promotion of 530 bill credits.
Everything went through and I switched to T mobile. In the first 2 months, I received the 34 dollar credit for trade-in and 2 monthly credits as well. Now this month I was informed that my promotion was canceled because the phone had a scratch. I called the service and they said that well phone needed to be in good condition and it was mentioned somewhere in the terms and conditions.
I said to them if that was a condition then why did the promotion go through in the first place? I informed them about the scratch and hence my trade-in value went down from xxx to 34 but no one at that time told me that I won't get the promotion.
Obviously, the trick was that they wanted me to enroll because I was getting the 530 credit and later they would invalidate the promotion. They could have done that at the start i.e. before I switched to Tmobile. When they can do that for trade-in value (i.e. determine trade in value and reduce it) why cant they use the same system to let customers know that you won't get the promotion because you have selected the scratch option.
They lured me in. Now I cannot go out as I have other lines as well. I am paying the full phone price. My working phone which just had a scratch is gone for 34 dollars. I could have used it myself as a second phone.
All because at the start they let the trade-in through but skipped telling us that the same option that you selected would disqualify you on promotion. I can't complain to anyone.
A total disaster experience. I hope this will help someone. I am willing to pay the full price but I would never have traded my Iphone 7 Plus 128 GB for 34 dollars if I knew I wont get the promotion. Instead everything went through and now I am stuck.