Have an unlocked iphone 12 pro max. Bought a 14 plus and successfully transferred all data from the 12 to the 14 EXCEPT the e-sim. When I attempt to do this, I receive an error that states “Your SIM is NOT Supported - The SIM in your old iphone does not support eSIM transfer. Contact T-Mobile for assistance…
Called business tech support and was told to put my # in and I’d get a call back in 15 minutes. An hour goes by - nothing. I call tech again and the system recognizes that I have a call back cancels it and says will connect you with the next rep in a moment. That was 1.75 HOURS AGO!!!!!!!!!!!! Still on hold…
While I hold I go thru the DIY help and the instructions are incorrect. Did this 3x. Now I’m trying the community help.
Anyone know what I need to do? I’m about to cancel ALL LINES on my business account over this.
