I have 2 phones to send back after trading in.
I get an email reminder today. Click on the “what do I do with my old device” magenta button on my phone, I get a T-mobile header and a blank page, retry same thing.
Open up laptop, click same magenta button, I get a link to a UPS label, print label.
Click other Magenta button for other phone, I get link to the FIRST phone.
Rinse/repeat to make sure I’m not doing it wrong, same thing.
Call customer “support” and explain the problem. COMPLETELY futile.
English not her first language.
40 minutes I get a label, WITHOUT a “receipt” that shows what I’m returning, and It has a different ship to address, Assurant on original NRC on the other.
Can’t seem to get my city correct on label after 3 tries.
ALL THIS after spending 2 hours in a T-mobile store Saturday to get a new SIM for my SIL phone and to order a Samsung Watch.
The guy at the store was dealing with the same BS, and was on the phone 40 minutes.
The next time I have to deal with this crap, I’m going to record the conversation and post it on every social media platform I can.
ATTENTION T-Mobile: Your customer support MUST be able to speak the language as a FIRST language of whatever country the CUSTOMER is from.
IT’S THAT GOD DAMN SIMPLE
