Question

i need help

  • 13 March 2022
  • 2 replies
  • 23 views

Badge

I made a purchase on a phone to pay it monthly but I wanted to get a different one I mistakenly preordered it what can I do?


2 replies

Userlevel 7
Badge +15

You might be able to cancel the pre-order from within your my.t-mobile.com account.  If not, contact Customer Care at 611.  They can take care of that for you.  

Userlevel 3
Badge +3

If the order has not shipped, you should be able to cancel it

Reply