Question

I returned a old device 2 month ago why I am bee charge 1067.37

  • 22 August 2021
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I returned a device in June 25th and sent the tracking 1 month ago and  tmobile still charged me, I asked a prof of delivery to UPS 1zx1392y9010466211 as MOBILE DOG GROOMING . I open many complain in chat support also in calls under request form ref # 55441983. NO BODY SOLVED THIS PROBLEM AND UPS SAID IT WAS DELIVERD AT WAREHOUSE DOCK 06/25/21 AT 11.12AM. AFTER MANY TRYS THEY SAID THE PACKAGE NEVER ARRIVED THERE AFTER MANY MANY TRYS THE PERSON NAMED kYLE WHO TALKED BY CHATACCUSED ME THAT THE DEVICE RECEVEID  THE EMI DONT MATCH. SO FIRST THEY SAID THE PACKAGE NEVER ARRIVED THERE AND THEM HE/SHE  SAID THE PHONE IS NOT THE MEI  i ASKED FOR RECORD VIDEO THAT PROOF WHEN SOMENE OPEN THE PACKAGE IT WAS ANOTHER PHONE, IT VERY WEIRD MADE ACCUSATION WITHOUT PROOF. BY THE TIME PACKAGE NEVER ARRIVED SUDDENLY PACKAGE ARRIVED AND MEI DON MATH. I AM SEPARATED ALL PROOF i CAN TO OPEN A CLAIM IN SMALL COURT. THE WAY TMOBILE ARE TREATMENT ME IS UNACCETABLE.


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You are not the only one.  Full documentation is key.

 

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