Question

I returned a old device 2 month ago why I am bee charge 1067.37

  • 22 August 2021
  • 5 replies
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I returned a device in June 25th and sent the tracking 1 month ago and  tmobile still charged me, I asked a prof of delivery to UPS 1zx1392y9010466211 as MOBILE DOG GROOMING . I open many complain in chat support also in calls under request form ref # 55441983. NO BODY SOLVED THIS PROBLEM AND UPS SAID IT WAS DELIVERD AT WAREHOUSE DOCK 06/25/21 AT 11.12AM. AFTER MANY TRYS THEY SAID THE PACKAGE NEVER ARRIVED THERE AFTER MANY MANY TRYS THE PERSON NAMED kYLE WHO TALKED BY CHATACCUSED ME THAT THE DEVICE RECEVEID  THE EMI DONT MATCH. SO FIRST THEY SAID THE PACKAGE NEVER ARRIVED THERE AND THEM HE/SHE  SAID THE PHONE IS NOT THE MEI  i ASKED FOR RECORD VIDEO THAT PROOF WHEN SOMENE OPEN THE PACKAGE IT WAS ANOTHER PHONE, IT VERY WEIRD MADE ACCUSATION WITHOUT PROOF. BY THE TIME PACKAGE NEVER ARRIVED SUDDENLY PACKAGE ARRIVED AND MEI DON MATH. I AM SEPARATED ALL PROOF i CAN TO OPEN A CLAIM IN SMALL COURT. THE WAY TMOBILE ARE TREATMENT ME IS UNACCETABLE.


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You are not the only one.  Full documentation is key.

 

I have the same situation right now. I hope they find my devices. That’s how they want customers to change other services by giving problems . It supposed to be a lot easy if they tell customers to return at the local stores but they don’t because they want customers money but cheating different ways. If they give this kind of attitude again, I will also fight until end. 

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Add me to the list!!!! They said they received it January 11th. Now today that we reached the 30 days that they have to refund me they say they cannot locate the phone!!!!!!!!!!!!!!!!!!! I am beyond UPSET. Looks like tmobile has a serious problem! going on in the warehouse. 

 

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I've the same situation right now. I hope they find my bias. That’s how they want guests to change other services by giving problems. 
 

I returned a phone also!! March 30th 2022 and it was received on dock April 4th 2022.  It also can’t be found , however they are looking for the wrong phone and I can not get anyone to under stand that!! They are looking for a phone that has not been in use since December 13 2020. That phone was returned and replace in January 29th 2021. Not my fault some one was incompetent to log write IEMI #. But I have been fighting for 88 days now!!!! Two more months and my phones are paid off, I can’t wait!! 

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