T-Mobile for Business
Ask about your T-Mobile for Business plans & features
- 145 Discussions
- 214 Replies
Hello, Two questions if I were to apply here for my companyhttps://www.t-mobile.com/content/t-mobile/corporate/our-story/working-together/suppliers/supplier-registration-process.htmldoes it matter that it says suppliers ? Because we would be buying from the auction.Also may I open account and if I have missing requirements, may I take time to get it ?We need to be R2 certified correct?
I am working on usa deals company and the official guidelines are sent to the app but in my case I have been trying to install the app from play store but not been able to do it. I have talked to the customer care before but they asked me to reboot and I done it twice. Kindly give me solution
Can someone please help white list Curbfeed.com? We are sending text notifications with links in it that are getting block by TMobile only.
Can some please review Curbfeed.com? AT&T and Verizon is not blocking notifications but TMobile is. This is a real estate company sending property alerts to prospects and agents. There is a link in message that allows them to see the full property listing. Can you please help get this filter removed from Curbfeed.com.
The business website needs work and in my 1.5 years with a 40+ line business account I have seen zero improvement.It took several months just to get access to my business account online but once I did I noticed the functionality is nowhere near ATT or Vz.I can’t even run a simple report that lists which model phone my users have. A lot of users show phone models I’ve never heard of and there is no way for me to enter the proper IMEI and correct it without calling in or contacting my dedicated rep.When I filter the lines and I go into a record, the filter is erased when I go back to the list making me setup the filters again. It makes for a horrible workflow.The business portal page needs help and I’d love to know if there are plans to improve it and if so what is the timeline? I can’t spend time on the phone doing simple tasks that I should be able to do on my own.
HI all, How can I transfer my business phone number from Google voice to business T-Mobile?I wanted to save money by using Google voice as my main business line but I realized due to the poor call quality I was loosing customers and it cost me a lot of money. ThanksAndrea
I don’t have a cell phone at T-Mobile - rather I have small business internet and one ipad on a business account. Ever since I joined T-Mobile I have not been able to login to the Account Hub - well not fully anyway. I can reset a password and initially login to the website but once I click on since day 1 of activation of my router I get the message - Setting up account - Please check back in the next 24-48 hours to continue activation. I had to call a salesperson to set up autopay because I can’t see any account information or download statements. The same message appeared on every browser - Chrome, Firefox, Edge. This is happened for well over a month now. One of your techs actually recreated the error as well, but said to go to the store which was of no help. When I try to login via the phone app - it just gives an error that it is unable to login - check back later. Please help!
Hello, I’m looking for a specialized phone service for a work team. My team has an on-call phone which we are trying to replace with a virtual on-call phone. For those who don’t know what an on-call does, one team member is always available to be a first-responder when something breaks and needs to be fixed or patched in some way. We share a phone and pass it off between members, so there’s a new person doing the on-call every week. We are hoping to hire people to work remotely for this job in various locations, and in order to do that, we need a number that can be easily transferred to a new physical host (phone) on a weekly basis.In more technical terms, we need a cell service that moves between multiple phones depending on which one logs into the virtual phone service. The way this would likely be implemented on the back-end by T-Mobile would be to have several SIMS registered in their database, but they change which SIM is active when a device logs in. Is there any such phone servi
Network and server monitoring messages sent to Phemail@example.com from our servers are being filtered by d79033b.ess.barracudanetworks.com which gives a dsn of 2.0.0 and status=sent (250 OK (Allowed)) but they frequently don’t get delivered to our phones. SPF records are valid for the domain. How do I get mail servers, domains or IPs white listed? This started as soon as we switched over to T-Mobile from Sprint’s messaging.sprintpcs.com. This critical to our business. Support requests so far want us to hard reset all of the new phones. Really?Thanks for any suggestions that can help resolve this issue.
I used to be able to see (and buy) solutions from https://iotmarketplace.t-mobile.com/ but this just redirects to the business site, the IoT solutions look like they are buried in the solutions drop down now, and I have to go through a “Contact us” process to actually buy IoT. Why is this?
I bought a new REVVL 5G for an employee which after 2 weeks began to freeze. Only waiting 5-10 minutes or rebooting it fixes it for a time, 2-3 hours, then the problem starts again.He went back to the old Samsung because calling for help at T-mobile means waiting for hours and hours.How can I return this phone that worked only 2 weeks in December 2021 ?Customer support is getting worse and worse at t-mobile
Hi, we provide online tutoring services, and before any client enrolls, they need to see the free trial and go through an orientation process. However, I recently noticed that T-mobile clients could not receive any message containing links to our website. The issue extends to Simple Mobile users as well. We were told that we need to be a T-Mobile customer to receive support on this issue. We purchased a line and confirmed that the message was not received even if the line had no blocks/filters. I have confirmed that Verizon and AT&T clients can receive the messages without any issues. And I also confirmed with our current provider that the messages are being sent and they show no error codes on their end. On T-mobile, any other message is received. I have also tested with links to other websites, and they are received without any issues. I spoke to the web developers, and they are willing to work on any updates necessary, but we are not clear on the restrictions we need to comply w
I have a very busy Insurance business and right now is my busiest season. I tried an answering service for about a month where my calls were forwarded by T-Mobile to a third party answering service after a few rings. I decided not to continue with the service and go back to usual. I have spent more than 30 hours on the phone with “Experts” and I went into the store and NO ONE HAS BEEN ABLE TO SOLVE MY PROBLEM. When my number is called it says “This number is not a subscriber “. It’s like I’m closed or out of business. This is absolutely unacceptable. How can you say T-Mobile for business and allow this problem to go on for 7 days??? Trouble Tickets: Trouble Ticket # 38029885, 38050328, 38069828, 57502735, 38088031. Someone in this HUGE COMPANY HAS GOT TO BE ABLE TO HELP ME. I should not be this stressed out because of my PHONE COMPANY!!!!!!!!
Google Chrome. Microsoft Edge. For what seems like years now the ability to log into my business account is hit or miss. SO FRUSTRATING! I love T-Mobile but this is ridiculous.For a while I could clear my cookies (which I shouldn’t have to do) to resolve the matter.Lately, I give my user, then my password. All seems well until the only thing that shows up on the next page is the footer. The address says it’s my Dashboard page. But nope! Reloading gives an error message. Back button occasionally opens my Dashboard page. But when it does take me to the Dashboard I click “Shop” and get “500 Internal Server Error”. All I want to do is buy two phones without going to the store or spending forever talking to someone on the phone.Why is it so hard to get your website to work?Can we get John Legere back to drive home permanent fix?
I ordered an iPhone 13 pro max and when I ordered it was on back order. that was on December 11th, I also order AirPods generation 2 that are on backorder as well.It’s now the 13th and I checked on T-mobile website and it said the phone I had ordered (iPhone 13 pro max 256 GB) wasn’t in backorder and could ship in three days. I would like to know if the items in my package will ship as they're made available, or will I have to wait till the AirPods to receive my phone?
I have six business locations with Automated equipment. When there is a problem the equipment will send a message through its internal e-mail server, over my Broadband network, to my cell at (firstname.lastname@example.org). For weeks everything was working. Then one location went silent, even though the system log showed messages were sent. Then the other five locations went silent. This process is very important to my business operations, and I am looking for help.
On my company we are using Twilio services to sent messages to our customers using a 10 DLC number. We know the A2P 10 DLC registration deadline to prevent being blocked by T-Mobile was Oct 1st but then it was postponed, then we weren’t notified of the new deadline. However, since last week our messages haven’t been received by T-Mobile users. We believe they are being blocked by T-Mobile but we are not receiving any error message from Twilio nor from this Carrier. Our A2P 10 DLC registration is on process, on the meantime, we would like to understand if our messages are being blocked due to the 10DLC registration or if it is due to another issue isolated to this carrier.
I am unable to get work alerts from my employer. I provided my company’s Help Desk/System Administrators my mobile number along with my carrier. They even attempted to have it sent to <MyPhoneNumber>@tmomail.net, but that was to no avail. I called customer service who said there are currently no blocking set on my phone line. I made a subsequent call to the Service Help Desk which also confirmed the same. I did an IMEI check and the results came back clean.
We send business sms messages to customers using twilio. We have 10DLC authorized via twilio. over the last few days we are observing that messages to tmobile customers are NOT being delivered. It works with other carriers. Anyway we can get this unblocked?We have registered to 10DLC through twilio. These messages are service delivery messages to customers that have ordered products.
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