T-Mobile for Business

Ask about your T-Mobile for Business plans & features

  • 159 Discussions
  • 263 Replies

159 Discussions

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magenta10610903First activity
asked in T-Mobile for Business

Return old phone

I have a business account and need to return my old phone after an Jump On Demand trade.  How do I do that?  I searched and only found instructions on how to print shipping labels for individual accounts.  I do not see any of those menus in my.t-mobile.com interface which the T-Mobile for Business one.  Please help

5
B
1 year ago
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chrisjordanFirst activity
asked in T-Mobile for Business

Galaxy a50 on tmobile(question)

So the a50 released for us almost a week ago, there's gem unlocked versions on amazon other websites but still cant find any information about whether it has T-Mobile bands. I'm upgrading from a pixel 1 so I'm not expecting all of themI read a review saying that the A505G works with T-Mobile but just making sure before I buy it.

1
tmo_mike_c
Community Manager
1 year ago
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giantorFirst activity
asked in T-Mobile for Business

Hotspot Plan Setup with Static IP Address

Hello,I’m setting up a hotspot for my business.I bought two LTE NETGEAR LB1120 modems and set one up with a dynamic IP address. This was fairly simple.Afterwards, I tried to configure one more hotspot with a static IP address.I opened a business account for a static IP address Plan,but no one's been able to help with this setup.I have called the T-Mobile business support center so many times,but no one knows how to set up a static IP address on my hotspot.Whenever I restarted my hotspot device, my public IP address was changed still.I'm guessing the issue with setup is on the T-Mobile side, not on my device.Could anyone help me with static IP address configuration?If not, could anyone refer me to someone who can do this setup with T-Mobile support?Direct messages are welcome.Thank you in advance.

0
G
2 years ago
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ae1000First activity
asked in T-Mobile for Business

Question about Global Plus 15GB on Business line

Hi all. I have just switched to T-Mobile, and set up a multi line business account with Magenta Plus for Business.One of the reasons I made the switch is because we do a lot of international travel, and I was interested in the Global Plus 15GB plan on some of the lines.https://support.t-mobile.com/docs/DOC-39110Now that I am set up, I tried to add this plan to one of my lines. The rep seemed very confused, and kept adding and deleting the one time 15GB data pass instead, this one:https://www.t-mobile.com/customers/data-passEventually, I was told that the Global Plus 15GB monthly plan can’t be added to Business lines. I could only add monthly data passes.Is this correct?If yes, does anybody know if the monthly 15GB pass also includes Stateside International Talk and Text? Because a major part of my use is calling from the USA to international, and so if the data pass does not include this, I’m losing a lot of value.Also, what exactly are the advantages of having a business line vs a per

3
gramps28
Pillar
3 years ago
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magenta6921274First activity
asked in T-Mobile for Business

Cannot login to T-mobile

We signed up for a new business account and added one line about 4 weeks ago to try out the service. Tried to signup to my T-mobile and have never been able to login. I have called several times and demonstrated the issue and they are still researching it. Trouble ticket number is 29928166. The issue is every time we try to login we get the attached. Certainly this cannot be the issue for close to a month and there must be something wrong with the account. The app also provides a similar message. Anybody from t-mobile support here who can help before we give up?

10
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3 years ago
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moleloFirst activity
asked in T-Mobile for Business

One line cannot get International Data; Voice/SMS OK; NOT a phone issue

One of my lines have had this issue for a few years and now that I'm abroad for a few weeks, I want to get to the bottom of this. I brought 2 SIM cards and 2 phones with me, anticipating one of them will not have data:Simple Choice Business account.  Except for 1 line, all lines in the account can get international data,1 Line cannot get International Data roaming at all. When abroad, "Welcome to Country! Your plan gives you unlmited data at up to 2G speeds..." SMS is received, but data doesn't work but voice and text work fine.No international block on the line,Not a phone configuration issue; not an APN/roaming/network settings issue:Swapping another line's SIM into the very same phone provides that phone international data; everything works with the other SIMPutting the problem line's SIM back into the phone brings back the issueAccount has had this issue with a previous phone; swapping another line's SIM also fixed the issuePutting the problem line's SIM on a second phone doesn't r

2
tmo_amanda
Employee
3 years ago
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bksnguyenFirst activity
asked in T-Mobile for Business

Business Family Discounts from T-Mobile

Hello,I just found out that my company have discount with tmobile through this link: Business Family Discounts | Business Paid Phone Discounts | T-Mobile I have a question for step 3: You’ll link your business­ ­number to personal number.What does it mean? Will my personal and work number be linked? How does it mean/work?I want to separate work and personal. Thanks.

2
C
3 years ago
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magenta1363731First activity
asked in T-Mobile for Business

add a new line to existing account

i alread have an account with you,with 4 lines. would like to add a line how much and i need a very simple phone. flip phone ?

2
tmo_lauren
Employee
3 years ago
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milehighmagentaFirst activity
asked in T-Mobile for Business

Global Plus One - Business Accounts

How soon before I can add the global plus one feature to my business account?I don’t want to convert all my business lines over to a consumer account just to add this feature. I have a strong use for it and would like to give my money to T-mobile to add global plus to my business account.

5
M
4 years ago
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