my phone was stolen while they wasn't activated

  • 31 July 2021
  • 1 reply


The owner of the store didn't activated my phone, I supposed to bring me back the next, But they got stolen.. now the company won't replace them and I have a insurance on them

1 reply

Userlevel 6
Badge +14

I would start with having the device blacklisted.  There is an IMEI number on your receipt and still logged to your account that can be used to blacklist the device.  I have no idea what the terms of the insurance coverage is, but you might want to read them to see what your options are and if your situation qualifies for a replacement device.