Question

T-mobile clients are not receiving any text message containing the link to our website.

  • 30 December 2021
  • 2 replies
  • 89 views

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Hi, we provide online tutoring services, and before any client enrolls, they need to see the free trial and go through an orientation process.

 

However, I recently noticed that T-mobile clients could not receive any message containing links to our website. The issue extends to Simple Mobile users as well.

 

We were told that we need to be a T-Mobile customer to receive support on this issue. We purchased a line and confirmed that the message was not received even if the line had no blocks/filters.

 

I have confirmed that Verizon and AT&T clients can receive the messages without any issues. And I also confirmed with our current provider that the messages are being sent and they show no error codes on their end.

 

On T-mobile, any other message is received. I have also tested with links to other websites, and they are received without any issues.

 

I spoke to the web developers, and they are willing to work on any updates necessary, but we are not clear on the restrictions we need to comply with.

 

@srickar, I saw that you were able to help other people with similar problems. Can you help me here?


2 replies

Userlevel 6
Badge +9

Check this https://www.reddit.com/r/tmobile/comments/rs4r15/tmobile_censoring_links_sent_via_sms/

Userlevel 6
Badge +9

My link to the T-Mobile forum on Reddit has been sent to moderation.

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