The insurance provider T-Mobile uses for they’re customers is the worst I’ve ever experienced. The customer service is by far the worst I have ever experienced in my life. The reps hang up on you when you ask for a supervisor, I’ve had senior T-Mobile managers call them with me on a 3 way call only to experience the same treatment and also being hung up on when they asked for a manager. This insurance provider makes you jump through hoops! And will not cover most claim I purchased a brand new IPhone 12 Pro Max over $1,300 I put insurance on it the day it was purchased and when it was lost in universal Orlando they would not cover it, after all the attempts T-Mobile made to get them to cover it we still got nowhere. Now tonight I call in on a A11 with a crack screen and I have a $10 deductible where it’s such a inexpensive phone and they are telling me after waiting 3 days for an email requesting more information I need to wait another 5 days for them to approve my claim. My screen is cracked the phone can not be used and I have to wait 5 more days for them to review the claim what happen to the 24 hour claim process and next day shipping? Clearly this insurance company does not care about T-Mobiles customers my issue has escalated to the office of the T-Mobile president and it’s my hopes that they realize how this insurance company is effecting they’re company and they look for a new insurance provider I’ve more than voiced my opinion and my account is heavily documented about my issues with this insurance company something needs to be done if T-Mobile truly values they’re customers they will get a better insurance provider to cover they’re customers.
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