why charge a substantial deposit

  • 30 September 2021
  • 1 reply


I have been a T-mobile loyal customer for almost 3 years now (20 or so days to go) I wanted to add a new line, switch to magenta max and upgrade phones. I was looking at the Fold 3 and was told that my trade in allowance would be $1000.00 towards the phone by switching to Magenta max. After being on the phone for over an 1 1/2 I was told that a deposit of $1040.00 would have to be paid in order to get the phone! I have close to 800 credit and almost 3 years of no late payments to T-mobile. So a phone that's $1800.00-$1000.00 trade in allowance justifies a $1040.00 deposit? If this is how they treat a longtime loyal customer then they can keep this service. 

1 reply

Userlevel 7
Badge +14

Try contacting tmobile support using messenger on one of tmobile's social media platforms to see if they can help you they also are a higher tier of support.