Question

Why was my carrier tied to ATT?

  • 5 October 2021
  • 1 reply
  • 23 views

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Hi,

 

This is Pauline  I am on a family plan with my parents and for some reason my old line was tied to ATT which caused a huge problem for me.  I want to know why a billing statement was needed to tie the two accounts.  Thank You.

-Pauline 


1 reply

Userlevel 6
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It could be that the number was with AT&T before it was yours. If you’re having service issues, it’s common to have a Trouble Ticket filed with our Engineering team to correct any connections on the back end. I’m not 100% sure why your bill was needed. Maybe to see a record of how long it’s been tied to the account but this is something we can see in your account through our internal systems.

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