T-Mobile for Business

Ask about your T-Mobile for Business plans & features

  • 145 Discussions
  • 214 Replies

145 Discussions

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magenta10611252First activity
asked in T-Mobile for Business

Website Login --- Typically Broken, Why?

Google Chrome. Microsoft Edge.  For what seems like years now the ability to log into my business account is hit or miss. SO FRUSTRATING!  I love T-Mobile but this is ridiculous.For a while I could clear my cookies (which I shouldn’t have to do) to resolve the matter.Lately, I give my user, then my password. All seems well until the only thing that shows up on the next page is the footer. The address says it’s my Dashboard page. But nope! Reloading gives an error message. Back button occasionally opens my Dashboard page. But when it does take me to the Dashboard I click “Shop” and get “500 Internal Server Error”.  All I want to do is buy two phones without going to the store or spending forever talking to someone on the phone.Why is it so hard to get your website to work?Can we get John Legere back to drive home permanent fix?

16
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5 months ago
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anyapinkFirst activity
asked in T-Mobile for Business

DISCONNECTED!!

AFTER SEVERAL YEARS WITH TMOBILE YOU GUYS NEED TO DROP IN THE TOILET YOU SUSPEND MY BUSINESS ACCOUNT FOR 9 DAYS PAST DUE 9 DAYS???NOT 30, NOT 60 BUT 9 DAYS AS IF I HAVE A PRE PAID ACCOUNT IS BEYOND DISRESPECTFUL ITS NOT ABOUT MAKING PAYMENT ITS THE PRINCIPAL THAT MY ACCOUNT IS ONLY 9 DAYS PAST DUE AND YOU SUSPEND MY ACCOUNT I WILL BE PORTING MY NUMBER TO ANOTHER CARRIER SPECIFCILLY AT&T WHO ISNT THIS DAM PETTY AND WILL BE POSTING ALL OVER SOCIAL MEDIA PLATFORMS TO ADDRESS THIS MATTERTHANK GOD IM NO LONGER PAYING FOR A DAM PHONE THAT I HAVE THAT FREEDOM YOU WONT BE GETTING ANOTHER DOLLAR FROM ME

10
S
7 months ago
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magenta6921274First activity
asked in T-Mobile for Business

Cannot login to T-mobile

We signed up for a new business account and added one line about 4 weeks ago to try out the service. Tried to signup to my T-mobile and have never been able to login. I have called several times and demonstrated the issue and they are still researching it. Trouble ticket number is 29928166. The issue is every time we try to login we get the attached. Certainly this cannot be the issue for close to a month and there must be something wrong with the account. The app also provides a similar message. Anybody from t-mobile support here who can help before we give up?

10
M
2 years ago
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bksnguyenFirst activity
asked in T-Mobile for Business

Business Family Discounts from T-Mobile

Hello,I just found out that my company have discount with tmobile through this link: Business Family Discounts | Business Paid Phone Discounts | T-Mobile I have a question for step 3: You’ll link your business­ ­number to personal number.What does it mean? Will my personal and work number be linked? How does it mean/work?I want to separate work and personal. Thanks.

2
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2 years ago
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NanaTFirst activity
asked in T-Mobile for Business

2 Hour Wait Customer Service

Hello I have tried twice now to contact T-Mobile and both times says two hour wait.  I requested a call back the first time and did not get one.  How to I get help as I am shocked to hear 2 hour wait!

14
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4 months ago
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JayL007First activity
asked in T-Mobile for Business

Business Family Discount

How does the BFD work? I thought it was supposed to be $20 off first line and $20 Off second. Up to $40 savings. On my T-Mobile one, the BFD seems so arbitrary. The total discount is about $35. 

3
R
8 months ago
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markjordanFirst activity
posted in T-Mobile for Business

[Off Topic] Purchase site and T-mobile question Xperia 1iii

So, at this point, I'm quite set on getting the Xperia 1 iii. I'm a T-mobile subscriber, and I've been getting conflicting information on whether this phone supports VOLTE and internet calling. I'm aware that the phone supports sub-6 5G and band 71, which is fantastic.Also, it appears that Focus Camera, B&H, or Adorama are the three most viable alternatives for me to purchase. (Best Buy has been out of stock for a long time, and based on my experience with them, they may never restock). I was curious if anyone had any experience with the three websites mentioned.I'm a premium customer, and I've travelled through a region where there is no AT&T service, which is where cricket Mobile is. When I went to work this morning, I uploaded it. I can tell which towers I've visited on the maps because the last one I saw was today rather than another nearby, but there is no signal trace on the roads where I travelled. Is this a flaw? Or is my upload still being processed by the site?Also, o

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7 days ago
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magenta10240177First activity
published in T-Mobile for Business

Unlocking iPhone take more than 72 hours..unbelievable for business users

I have business account with TMobile and and requested to unlock iPhone and rep told me it will take more 72 hours. This is just crazy. All other carriers  can unlock your iPhones in just few hours. This is just unacceptable specially when you need to use your phone in foreign country for work. TMobile  should have different process for business users at least. Very very disappointed as I am already in foreign country. I called the one month ago and rep told me to call back when trip is near. They should have process unlock request at that time so that I could use my phone when I needed most. Just completely dissatisfied with the process as a business user.

14663
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2 years ago
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JonalisaHelper Level 1
asked in T-Mobile for Business

Why am i not getting good service with Pixel phones?

I have a home business and have used a Pixel 2XL and now a Pixel 4a. I get terrible service. I sometimes cannot make calls, send texts, don't receive texts... Yet people can call me, although sometimes the call is dropped. Overall, my service is totally unreliable. However, my husband has a Samsung phone and has perfect service here. My daughter and my friends visit with their non-Google phones and have reliable service here.I buy my Pixel phones directly from Google for the TMobile network. I have been dealing with the issue for 3 to 4 years since starting with T mobile and every timer I have brought up the issue with tech support, I get a different diagnosis. I was pushed into getting a Samsung phone ( TMobile paid half) but I went back to Pixel because I prefer the Pixel phones. Still, I have to deal with sometimes not being able to communicate!  Any ideas on why this is happening?

12
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26 days ago
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CC FlowerFirst activity
asked in T-Mobile for Business

I WANT TO TALK TO A MANAGER

I’m sick of spending 2 hours on the hone about the same problem with no results.  The “ personal guarantee “ text is garbage.  I need someone to fix my issue.  I’m ready to switch.

12
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4 months ago
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magenta10610903First activity
asked in T-Mobile for Business

Return old phone

I have a business account and need to return my old phone after an Jump On Demand trade.  How do I do that?  I searched and only found instructions on how to print shipping labels for individual accounts.  I do not see any of those menus in my.t-mobile.com interface which the T-Mobile for Business one.  Please help

5
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9 months ago
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giantorFirst activity
asked in T-Mobile for Business

Hotspot Plan Setup with Static IP Address

Hello,I’m setting up a hotspot for my business.I bought two LTE NETGEAR LB1120 modems and set one up with a dynamic IP address. This was fairly simple.Afterwards, I tried to configure one more hotspot with a static IP address.I opened a business account for a static IP address Plan,but no one's been able to help with this setup.I have called the T-Mobile business support center so many times,but no one knows how to set up a static IP address on my hotspot.Whenever I restarted my hotspot device, my public IP address was changed still.I'm guessing the issue with setup is on the T-Mobile side, not on my device.Could anyone help me with static IP address configuration?If not, could anyone refer me to someone who can do this setup with T-Mobile support?Direct messages are welcome.Thank you in advance.

0
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1 year ago
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ae1000First activity
asked in T-Mobile for Business

Question about Global Plus 15GB on Business line

Hi all. I have just switched to T-Mobile, and set up a multi line business account with Magenta Plus for Business.One of the reasons I made the switch is because we do a lot of international travel, and I was interested in the Global Plus 15GB plan on some of the lines.https://support.t-mobile.com/docs/DOC-39110Now that I am set up, I tried to add this plan to one of my lines. The rep seemed very confused, and kept adding and deleting the one time 15GB data pass instead, this one:https://www.t-mobile.com/customers/data-passEventually, I was told that the Global Plus 15GB monthly plan can’t be added to Business lines. I could only add monthly data passes.Is this correct?If yes, does anybody know if the monthly 15GB pass also includes Stateside International Talk and Text? Because a major part of my use is calling from the USA to international, and so if the data pass does not include this, I’m losing a lot of value.Also, what exactly are the advantages of having a business line vs a per

3
gramps28
Pillar
2 years ago
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chrisjordanRookie
asked in T-Mobile for Business

Galaxy a50 on tmobile(question)

So the a50 released for us almost a week ago, there's gem unlocked versions on amazon other websites but still cant find any information about whether it has T-Mobile bands. I'm upgrading from a pixel 1 so I'm not expecting all of themI read a review saying that the A505G works with T-Mobile but just making sure before I buy it.

1
tmo_mike_c
Community Manager
11 months ago
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magenta1363731First activity
asked in T-Mobile for Business

add a new line to existing account

i alread have an account with you,with 4 lines. would like to add a line how much and i need a very simple phone. flip phone ?

2
tmo_lauren
Employee
3 years ago
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madonnabolisFirst activity
posted in T-Mobile for Business

unlock my phone please

it’s been more than 72 hours since we asked to unlock my fone .. i am in egypt and i cannot make any done calls because my phone is locked

2
gramps28
Pillar
1 year ago
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John CombsFirst activity
posted in T-Mobile for Business

hi

I have received a bill from you guys stating that I owe over $1,300 and my bills should not be that much I don't know what happened but I am not paying $1,300 to your company but I did let my lawyer know and he said that I could sue you if you don't get it straight thank you

2
gramps28
Pillar
1 year ago
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moleloFirst activity
asked in T-Mobile for Business

One line cannot get International Data; Voice/SMS OK; NOT a phone issue

One of my lines have had this issue for a few years and now that I'm abroad for a few weeks, I want to get to the bottom of this. I brought 2 SIM cards and 2 phones with me, anticipating one of them will not have data:Simple Choice Business account.  Except for 1 line, all lines in the account can get international data,1 Line cannot get International Data roaming at all. When abroad, "Welcome to Country! Your plan gives you unlmited data at up to 2G speeds..." SMS is received, but data doesn't work but voice and text work fine.No international block on the line,Not a phone configuration issue; not an APN/roaming/network settings issue:Swapping another line's SIM into the very same phone provides that phone international data; everything works with the other SIMPutting the problem line's SIM back into the phone brings back the issueAccount has had this issue with a previous phone; swapping another line's SIM also fixed the issuePutting the problem line's SIM on a second phone doesn't r

2
tmo_amanda
Employee
2 years ago
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milehighmagentaFirst activity
asked in T-Mobile for Business

Global Plus One - Business Accounts

How soon before I can add the global plus one feature to my business account?I don’t want to convert all my business lines over to a consumer account just to add this feature. I have a strong use for it and would like to give my money to T-mobile to add global plus to my business account.

5
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3 years ago
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Kenyon pfaffFirst activity
posted in T-Mobile for Business

i’m having problem with my cell phone again

I cannot post to my fbook and Messenger Instagram?

1
sweetpeach
Pillar
1 year ago
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Preslee44First activity
posted in T-Mobile for Business

new phone (att unlocked lg v60) wont make/receive calls!

I bought an LG v60 brand new and it is an ATT unlocked device. Since putting my Sim into the v60 I have texting and 5g data that is flawless. I Cannot make or receive calls, though! In some areas my phone will switch to 4g, then my phone will somewhat make calls. I have talked with the experts, in store, online and over the phone. They gave me a new sim, the device is registered correctly and still no calls.. They opened a ticket yesterday, called me today and we are still in the same position. Now a new ticket was opened and I am still waiting to see if they can solve the issue! The store associate in town had me call ATT which seemed off but I did and they were NO HELP at all! I must say, going in store was most frustrating, it seemed they didnt even care about my issue. Though they did replace my Sim after I mentioned it a couple times, they never called or contacted anyone for help and told me to go to ATT for help?!?! Anyway, I love T Mobile and have been here for 10 yrs, this is

1
gramps28
Pillar
11 months ago
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vandacohenFirst activity
asked in T-Mobile for Business

T-Mobile for Business - setting up account message when logging into Account Hub

I don’t have a cell phone at T-Mobile - rather I have small business internet and one ipad on a business account. Ever since I joined T-Mobile I have not been able to login to the Account Hub - well not fully anyway.  I can reset a password and initially login to the website but once I click on since day 1 of activation of my router I get the message - Setting up account - Please check back in the next 24-48 hours to continue activation.  I had to call a salesperson to set up autopay because I can’t see any account information or download statements.  The same message appeared on every browser - Chrome, Firefox, Edge.  This is happened for well over a month now. One of your techs actually recreated the error as well, but said to go to the store which was of no help.  When I try to login via the phone app - it just gives an error that it is unable to login - check back later. Please help!

4
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4 months ago
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magenta5341050First activity
posted in T-Mobile for Business

how can i transfer old number to new device

How can I transfer old number to new phone

1
gramps28
Pillar
1 year ago
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User101First activity
asked in T-Mobile for Business

Trade-In Qualification

I have a hairline crack and a crack in back glass on my phone, also a headphone jack is stuck in the port, will it be approved for Trade-In?

2
syaoran
8 months ago
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vrosas1322First activity
posted in T-Mobile for Business

T mobile are Liars

T-Mobile are liars I paid for a phone and have been a customer for 9 years I literally bought the phone on their own website and they keep giving me the runaround they took my money I have never gotten the device that I paid for in full and then they said that my phone got lost in transit with UPS which it never came to my house and had nothing to do with me what a bunch of Liars they are they literally took my money never refunded me my money and now they said they're going to bring me another phone and I still have not received it this has been going on for a month and a half I'm over it and I need a different service and I need to let everybody know on this website and in T-Mobile that all they want to do is take from you and not give you the proper service that you deserve please trust me I have been a customer for nine years and they have been the shittiest phone service I have ever dealt with and the shittiest incompetent people that they hire day in and day out please tell them

2
F
22 days ago
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