I spoke with one of the Live Chat people who told me to file a claim for my device (Galaxy S6 Edge) so I could use the JUMP service. However, I failed to ask how long I had after the incident (today, 6/22/16) to file that claim. Also, do I have any other options? Please help! This has never happened to me before!
Best answer by stevetjr
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+7
Which JUMP are you on as there are 3 versions, the original JUMP where after 6 month wait you get 2 JUMPs in a rolling 12 months, JUMP vers 2 where you have to pay 50% or JUMP on Demand?
JUMP on demand doesn't include the insurance so screen replacement is on you unfortunatly unless you purchase the additional PHP.
From Assurants website; File or Track My Claim | T-Mobile | Assurant Solutions
How long do I have to file a claim?
Your policy provides 90-day period (unless otherwise required by law) within which you must file a claim after a covered incident.
If on JUMP 1 and you are eligible to JUMP you file a claim at the above website, pay deductible they will send you a refurb and then you can JUMP. A faster way is to actually just go to a T-Mobile store, pay the deductible (+tax and downpayment if required on new device) and JUMP right then and there and go home with a new phone.
JUMP 2 same as JUMP 1 but if you haven't hit the 50% mark you will have to pay up to the 50% + deductible and tax/downpayment.
If you do the store option there is no need to file the claim or ship the device as the store will handle all of it.
I have JUMP 2. I asked the guy if I could just go to a T-mobile store and do it, and he said no. Are you sure I can do that? Sorry, I just want to make sure! Thank you for the help!
+7
No problem, I can tell you I have done it. Granted I had Jump 1 but was
eligible to JUMP. I walked in, payed the $175 plus tax on the new phone and
walked in with a broken S6e and walked out with S6e+.
You can just pay the deductible in store if damaged and upgrading devices. 😊
-Lauren
Bought my phone last night dropped It cracked the back of It can I exchange It
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