Operator mistakenly added a line to my account, wants me to pay up.


    Last month I called tmobile to take over a family line that my friend did not want under her name anymore so I asked if I could be transferred over to that family plan as the new primary account holder. I also requested to close my personal account but the operator added my friend's line to my account. A couple of days later I got a letter stating that her number was under my account so I called tmobile again and asked them to cancel both number. There was also a bill for $53.67 which I asked what was it for, since I thought this was a "Pay to use" sort of agreement. The operator told me it was for the new line under my account so I said whatever, I'll pay for it but it wasn't my fault. Now I got another letter saying I owed them $80 for the new line. Are you serious?

      All replies

      • tmo_chris

        Oh my goodness! It definitely sounds like something went wrong here. It sounds like you wanted to set up a change of responsibility to take over your friends account but instead, the line was moved to your current account and you did not want to have that line moved to your account correct?


        If so, this is something that we can definitely fix! We don't have access to your account details here on a user forum, but if you contact us, one of our account specialists can take a look at both accounts to see what happened and make the necessary changes.

          • michaeln93

            You are absolutely correct, Chris. But both phone lines have been cancelled, although the operator assured me twice that I would not be getting charged for my primary account line and that $53.67 was for the new line and now tmobile wants me to pay $80. The operator lied to my face, what's stopping them from saying something I want to hear, and sell me out to collection? That is messed up.

          • tmo_chris

            I want to make sure you are taken care of but I cannot see your account. I would recommend that you reach out to our social media team T-Force using the Facebook or Twitter links in my signature so they can take a look at both accounts and their respective balances to ensure there is no wonkyness.