Familywhere question!!


    Hi, had an htc m9 for a while, worked on familywhere. I now have a Oneplus 5t (chinese phone) that TMobile definitely doesn't sell. Is this the reason why I can't be located on familywhere? Because I also noticed that I cant set up my phone on my tMobile because it cannot be found under the phone list.


      All replies

      • tmo_amanda

        Re: Familywhere question!!

        Hey, jgraz!


        Welcome to our Support Community! We cannot guarantee compatibility, however, sometimes disabling WiFi will do the trick. As far as changing your device on My T-Mobile, since we do not carry that device, we may not have it as an option to set your phone as.


        Please let me know if you have any other questions!