I am eligible for a permanent device unlock on my Samsung J3. But your Unlock App just keeps saying "Unlock Failed"
According to your website if the unlock app doesn't work, all I need to do is call Customer Service for an unlock code. But when I call they confirm I am supposed to be eligible and then just play dumb saying the app "should" work and that there are no such things as unlock codes anymore.
I have been banging my fists against the walls of your so called customer service team Since March 17. Each time I call they tell me they will definitely get someone to look at this from various fake 'back office teams' and I just need to wait 72 hours for a response. After 72 hours when I call back they say the previous rep sent a form to the wrong fake 'back office team' and they are going to send the right form to the right fake 'back office team' and I have to wait another 72 hours. Then the nonsense repeats as they make up yet another fake 'back office team' to send my issue to for 72 more hours. None of these fake 'back office teams' have ever replied to any of these fake tickets even though its now been 410 hours since the first 72 hour team was supposed to fix this.
I've talked to over 15 reps and 4 supposed managers. They keep saying its escalated to this team or that team but no one is actually doing anything.
I've been told I was getting an actual manager call back twice now and those fake managers have also not contacted me.
Your app is broken garbage and deserves its 2/5 rating on google play.
Your customer service deserves 0/5 stars. You apparently don't employ one person interested in taking ownership of a clients issue.
I just want my unlock code.