We seem to have found our way on to the T-Mobile blacklist, this is what we are getting:
Our service sends emails to text messages for Doctors and it has been working perfectly for about a year to one of our clients who is a T-Mobile user, but last Friday we started getting bounce back emails with that reason code.
Would you be able to remove mailer.answerflorida.com from your blacklist?
I would very much appreciate it!
Nice! Thanks for that, I'll see if we can get that changed by our mail host.
I need assistance o one seems to be able to help me when I call in support... Getting this message
Your message to email@example.com has been blocked. See technical details below for more information.
I see my emails going through, but not text message.
Seesnap is inserting a bit.ly link. That is not permitted. Otherwise, all other test messages are delivering that do not contain this link.
Yes I sure can help! I sent you a follow request.
We already figured it out with you on another forum.
Thanks again for your help.
Hi, you were able to help me a couple of months ago, but we just started seeing a block again. Not sure why. Here are the details of the message:
d79033a.ess.barracudanetworks.com[22.214.171.124] said: 550 permanent
failure for one or more recipients (firstname.lastname@example.org:554 rejecting
banned content) (in reply to end of DATA command)
---------- Forwarded message ----------
Date: Fri, 18 Oct 2019 12:25:54 -0500 (CDT)
602-xxx-xxxx replied to Ad Code(RKTxxxx) with: 'Price ?'
This was the first bounce we got, but subsequent messages are bouncing as well. Can you give me an idea of what could be causing the issue? We haven't changed anything wrt to content sent. maybe a rule change? Any help is appreciated. I can be reached at 877-848-4045. Thanks
I'm getting this as well, can anyone help?
I actually have Walmart Family Plan via T-Mobile
SMTP error from remote server for TEXT command, host: d79033a.ess.barracudanetworks.com (126.96.36.199) reason: 550 permanent failure for one or more recipients (email@example.com:5
54 rejecting banned content)
generic reply envelopes such as info@, postmaster@, webmaster@, root@, sales@, are spam sources and are not permitted at this time.
So, you're filtering on the info sender? Is there a way to get whitelisted? We're not sending content unless someone asks for it.
Sorry cannot whitelist external senders. There is a spam outbreak that is using info@ so I cannot unblock at this time.