New service


    I have recently switched from AT&T to T-Mobile with  a military plan/  I still owed money on my ST&T phone.  With the change from AT&T to  T-Mobile does not pay the balance of my AT&T phone?


    Herb Richardson

      All replies

      • tmo_lauren

        Re: New service

        Hey Herb!


        It's not an automatic payoff, there are certain requirements (specific carriers, ports, etc.) that need to be switched as well as some info to fill out. Did you initiate the reimbursement process at time of activation?





        1 of 1 people found this helpful
        • tmo_amanda

          Re: New service

          Happy Monday, Herb!


          Just checkin' in to see if you've looked over Lauren's reply. I also wanted to pass along some helpful information when submitting your reimbursement: Carrier Freedom™.


          We're still around if you have any other questions!

          • tmo_mike_c

            Re: New service



            Have you taken a look at the link above? Please keep us posted if you have any questions.