LG G5 Oreo update problems


    The Oreo update for my G5 has made the phone essentially unusable. Immediately following the update, the lockscreen button stopped working properly. Google Play Services crashes constantly (as fast as I can press the button to restart it or shut it down, it crashes again). As a result, I can't do much of anything with the phone. I've tried the fixes that I have found through online searches (for example, I have cleared the Google Play Services cache and also deleted all of its storage). I tried uninstalling updates, but it won't let me. What can I do? This update has destroyed my phone!

      All replies

      • bluefire25

        Re: LG G5 Oreo update problems

        I have multiple G5 in the company I work for and not issues so far with Oreo update.


        Try this:

        Go to apps, and search for Google Play Store and Google Play Services.

        On each app, go to storage and "clear cache" and "clear data".

        This will reset apps as it was just installed in a new phone. It will update to latest version in a couple of hours.


        Second option is to access phone in safe mode to see if you get the same issues.

        1. With the device turned on, press and hold the Power key.
        2. Tap and hold Power off.
        3. Review the message and tap TURN ON.
        4. The device will power off and restart in safe mode.Swipe the screen to unlock the device.
        5. To turn off safe mode, swipe down the Status bar.
        6. Tap the Safe Mode Is On notification.
        7. Tap TURN OFF.The phone will power off and restart.
        8. The device will reboot into normal mode.
        • em_just_helping

          Re: LG G5 Oreo update problems

          Have you tried clearing the Cache in Recovery Mode?


          This SHOULD always be the second step after going through a major Android update like you did. This erases any left-over from the update done.


          This step will not erase files or apps, it will erase SAVED passwords and logins, so all your games and online apps will need to be signed in again. DO NOT do this step if you are not sure of our passwords.

          1 of 1 people found this helpful
          • tmo_chris

            Re: LG G5 Oreo update problems

            If the issues persist after the cache wipe, we may need to move to a full backup/reset.

            • magenta6910903

              Re: LG G5 Oreo update problems

              I am also having problems with my LG G5 immediately following the Oreo update (last week):


              1. GPS not working. I thought TMobile had fixed when we did a network reset, but it turned out not to be successful when I tried to use Maps and another GPS navigation system. (They keep reporting that they can't find the GPS signal.)


              2. Headphone Jack not working. Music/phone calls continue to play through phone speaker, not headphones. From researching on another carrier's site, apparently Google decided to make the default for Oreo to have headphones turned off. But I could not resolve using the recommended methodology, because I cannot find sound.ui on the G5.


              3. Flashlight does not work.


              There's a rumor that Google will be issuing a fix in January, but I don't want to wait until January to have full use of my phone.


              Other issues may surface, but those are the known issues at this time.


              I have spent hours of my life researching online, speaking with TMobile's tech support, and talking with Techies, but to no avail.


              Is it possible to undo the upgrade??