I switched from AT&T to T-Mobile because AT&T's customer service was so horrible and have been here for a while. Data rates were always slow but I had an older Note 3 that I had for a while so TMo support kept blaming it on my phone so I put up with it for a while longer then finally broke down and bought a Note 8 at Costco and boy what a difference! Actually there was no difference at all. I'm still getting 1mb/sec download speeds on LTE regardless of being indoors or outdoors and trying to load web pages is giving me flashback to my early 90's dial up days. I wish that was an exaggeration but it's not. sometimes I can't even get pages to load sometimes and end up giving up. Whenever I call them to complain they always tell me that there's no congestion in my area and everything should be fine and then blame my phone telling me I have too many apps running in the background taking up bandwidth, which is a bunch of crap. I have hardly anything installed on my new phone. No Facebook or chat apps at all. I text everyone. No instagram or snapchat. Just a couple PAID games and apps with no ads which I barely ever user. The note also has excellent battery management. I only charge twice a week, which pretty much tells me I'm not running a bunch of apps sucking bandwidth. You guys really need to stop blaming the customer and face the fact that your network stinks. I see a lot of posts of people complaining that they have slow speeds in this area but nothing has been done about it for literally years. Verizon and AT&T are getting ready for 5G but you guys haven't even gotten 4G down yet so you're way behind. I never thought I'd say this but I think I have to go back to AT&T. As long as I don't have to call them for anything their service works and I think right now, that's a much better deal. I'm the customer, I'm not your *itch. Stop treating me like I am.
T-Mobile should really hold off selling (or at lease advertising) service in certain markets, at least until they get more spectrum to decongest their network. Slow network speeds is giving them a bad name in some urban markets.
How many bars of signal do you have when you're running the speed test? Also, is this only happening when connected to LTE? Try changing switching the settings and seeing if data is faster when on 4G/3G/3G and see if that makes a difference.
Please let us know if you still need some helps. Changing the settings above can be helpful as well so let us know the results. Thanks.
Hi there and thanks for the responses, but I tried all that and nothing has changed. Still a terrible connection. I seem to always sit between 4 and 5 bars and it never says LTE at the top.
However when I checked the link above in regard to the moble network settings, I found my options don't match. On that help page it shows the available options should be:
- LTE/4G/3G/2G (auto connect)
- 4G/3G/2G (auto connect)
- 2G ONLY
I do not have any options for 4G at all on the menu.
3G/2G (auto connect)
LTE/3G (auto connect)
and that's it.
Galaxy Note 8 purchased from T-mobile Kiosk at Costco 3 months ago. New in box. Seems like 4G isn't even an option on this phone and LTE certainly isn't ever coming up so I guess I'm paying all this money for 3g, which still barely works.
Hmm, I gotta say, that's pretty weird. Can you check the software version you're running and let us know what it is?
Android Version 8.0.0
Samsung Experience 9.0
Kernel version 188.8.131.5275742
Build Number: R16NW.N950USQS5CRJ3
Security Patch Level Nov 1, 2018
Thanks for posting that. Can you give us the speedtest results you get on both LTE and 3G? You can use the Speetest.net app if you have it downloaded.
I have never seen speeds that slow on the T-Mobile network with a phone newer than my Sidekick 4G. Even out in rural Pierpoint, West Virginia on my old prepaid account that was throttled for exceeding my 2GB LTE data with my S9 Plus, was stll pulling close to 5MB's with one to two bars, which is the best I ever got for signal out there.
How old is your SIM? Maybe try giving the contacts of the SIM a clean with some rubbing alcohol or replacing the SIM.