False coverage map data.

twizzler2

    Since T-Mobile receives data from our phones at to weather or not we are connected to their network or not. Why doesn't T-Mobile make the data available to us consumers??? I believe it could help to better resolve everyone's disapproval of T-Mobiles clearly misleading coverage map which I have proved without a reasonable doubt contains false information intended to trick unsuspecting consumer's. Better yet... Why doesn't T-Mobile use that REAL_WORLD_DATA to update false coverage areas on the map (We all know why)

     

    I cant help but wonder why someone with the tech ability doesn't create an app that tracks when you are connected to the T-Mobile network, as well as when you lose your paid network connection. This could log how many seconds, minutes, hours, etc. a day customers are paying for a service that is unavailable. Perhaps that would motivate corporate T-Mobile to update the misleading or false coverage map or risk the possibility of a class action suit seeking a prorated refund for the time in which the paid service was non functional.

      All replies

      • syaoran

        Re: False coverage map data.

        Coverage does fluctuate for various reasons.  If I had to guess, thencoverage map reflects the most ideal conditions for the network coverage and not real-time information.  A good example is, coverage here is great during the late fall and winter months, but the spring and summer, it's non-existent without a cell spot.  The foliage can get very thick here in Hampton, Virginia, significantly reducing coverage.  Verizon claims excellent coverage here but it is also non-existent within the spring and summer.  ATAT claims but has no coverage here any time of the year.  The same applies to a lot of smaller towns and cities in West Virginia, upper Michigan, as well as many other places.  I am all for real-time coverage maps but can't see any carrier wanting to implent that. 

        1 of 1 people found this helpful
        • drnewcomb2

          Re: False coverage map data.

          T-Mobile does actually have little hexagons on their map where customer's phones connect to their network. It's not a lot of data but it's better than none. There are differences between phones so some people can connect where other's can't.

           

          I tend to run CellMapper whenever I go to a new area or an area where I suspect there's recently upgraded service. Sensorly is another one. RootMetrics.com also has coverage maps and does reports on how the carriers compare in urban markets. Apps like this run only on Android phones because iOS doesn't expose signal information in the API.

          • addison211

            Re: False coverage map data.

            It is deeply concerning that FCC staff's preliminary analysis of the challenge data shows that one or more major carriers potentially violated the Commission's MF-II mapping rules and submitted incorrect maps, Carr said Friday.
            1 of 1 people found this helpful
            • magenta8774802

              Re: False coverage map data.

              Alas my family fell into the trap of false coverage map data. For a year now we have been using a home tower booster to get service in our house. Dont get service outside our house. Service entirely depends on home booster working. If power/wifi go down no service at all. I am disabled so this is a problem. We have been dealing with this on the promise they were making upgrades to tower and service would improve. It hasnt. Final straw family member went to New Mexico on assignment. Although map shows coverage there is zero service. No emergency service. Very dangerous for female. Speaking with two supervisors both give completely different information. The supervisor in Bellingham Washington refused to speak with me after I said I had filed a complaint with the FCC. Quote " Because you are taking legal action Tmobile will no longer communicate with you" She provided the legal department contact. I informed her the FCC was the regulatory authority and they expected tmobile to engage with customers complaint. She refused to clarify coverage map verses actual coverage area. I informed her I was disabled and needed clarification. She refused to engage and disconnected the chat. How can Tmobile refuse a customers request for clarification of coverage? How can Tmobile refuse to speak/chat with a customer because they file an FCC complaint. Incidently her advise was to take our business elsewhere despite purchasing expensive phone contracts.. i recommend all file complaint with the FCC. This is a deceptive ;practice. Refusing to engage with a disabled customer is reprehensible. I have copies of all chat history to confirm treatment.

              1 of 1 people found this helpful
                • drnewcomb2

                  Re: False coverage map data.

                  magenta8774802 wrote:

                   

                  ...... No emergency service. ..... her advise was to take our business elsewhere despite purchasing expensive phone contracts.. .....

                   

                  The phone may not show service, but if you dial 911 (or 112) the phone will connect to any compatible carrier's signal and the local E911 operator.

                  T-Mobile has something called the Lifetime Coverage Guarantee. If you are dissatisfied with your coverage, you can get your phones unlocked and port to a compatible carrier (e.g. AT&T) and continue to make only phone payments. You do give up any promotional discounts when you do this but your aren't tied to T-Mobile service because of an equipment contract.

                    • magenta8774802

                      Re: False coverage map data.

                      Your defense of TMobile indicates you have some interest. You work for them. No unbiased review would defend their shady practices.

                      Yes let's screw the customer for as long as we can get away with and then just tell them to leave....Oh so generous.

                      How about you support the position that the carrier upholds their part of tge contract and supplies the service the customer pays for.

                      No more shady practices involving false map coverage.

                      Kinda simple really.

                  • twizzler2

                    Re: False coverage map data.

                    I see T-Mobile couldn't be bother to even comment on this one. Thanks for nothing T-Mobile.

                      • tmo_chris

                        Re: False coverage map data.

                        Hey twizzler2 

                         

                        We didn't comment on this thread because drnewcomb2 gave a suitable reply and follow up replies. Did you have additional questions about how we use the data we collect from devices to update our coverage maps?

                         

                        I can see that you posted on a few other threads about poor coverage specifically near the Canadian border and I would love to take a closer look at the coverage we have in that area for you. Can you provide me with a ZIP code and major cross streets as well as a little more about what kind of coverage you are seeing there?

                      • lodk66

                        Re: False coverage map data.

                        I believe this is a dangerous matter.

                        When i planned my family's camping trip i researched where we would stay would have some service. I picked a Yogi bear campground in new Hampton, new Hampshire. When we get there no service at all. Not anywhere around the grounds and nothing for miles away from the grounds either.  The coverage map says fair reception as well as stating the phone quality needed. We all have top of the line phones, 2 note 9 and 2 iphone XR. None of them received any reception and when reception did become available we all connected at the same time.

                        The campground had no internet so i had no way of keeping contact with family hack home and 2 teenagers that where not happy they had not service for things like music. I would have picked a different place had i known there would be no service at all.

                        Definitely thinking of making a change because i did note that some people had coverage and i asked them their service provider, nod to At&t as well as Verizon and sprint.

                          • drnewcomb2

                            Re: False coverage map data.

                            Here's a clip from Sensorly.com showing coverage along I-93 in the area of the campground.

                            I'd call that "fair", at best.

                            T-Mobile's predicted coverage can best be described as "exaggerated" but they do show little checked hexagons where actual customers have tested the service and found something. Not claiming how much but just something.

                            When actual, real customers have service in or near a location, it's hard to substantiate a claim that there is none. Fair, service doesn't indicate that you'll be able to stream videos or play online games. :So, the kids would have been disappointed in any case.

                             

                            I don't understand the claim that this is a "dangerous matter". Annoying, yes, but dangerous?

                          • cmalovrh

                            Re: False coverage map data.

                            I have a summer home in the Catskills.  I got T-mobile because it showed we had coverage at our place.  Of course we have no coverage at our home or many of the surrounding towns.  I see so many people with Verizon on their phones with no problems.  I have to connect to my wifi at our house to use the phone.  This has been going on for 2 years and I've not seen any improvement in the coverage.  There is absolutely no coverage outside ever -- even though the map says there is. 

                              • drnewcomb2

                                Re: False coverage map data.

                                Have you checked the coverage on 3rd-party maps, like Sensory, RootMetrics or CellMapper? What do they show? What model phones are you using?

                                  • twizzler2

                                    Re: False coverage map data.

                                    No, and I do not indent to check through a 3rd party as i pay T-Mobile for their "Service" . Either the service should work as advertised or I should be refunded, I guess that's the point i was getting at. No T-Mobile employee is going to bother with my challenge because they already know the outcome and would have to admit that their service doesn't work in many areas they claim, and i would happily share that confirmed information with the public.

                                     

                                    I was using a Samsung Galaxy 7 before switching to the Galaxy Note 9 - nothing changed when i switched to the Note 9.

                                • twizzler2

                                  Re: False coverage map data.

                                  It keeps saying im logged out after taking the time to type out my response.

                                   

                                  Either give me the service I pay for, or unlock my phone so someone can do it for you!