Does the hotspot feature not come on or not connect?
If you've tried working through all the settings and you have the feature on your plan for hotspot and the feature worked previously then you may need to try a factory reset or contact HMD for technical assistance. you might also find support on the crackberry forums or other blackberry related customer support communities.
Just checking in here to see how things are going. Has this ever worked? If not, do you have a T-Mobile phone you could try your SIM in to see if you are still unable to activate the hotspot service?
Hey there! Were you ever able to get your hotspot working?